Purpose:

To provide program support for Senior Nutrition department.

Essential Functions:

Financial, Data, and Administrative Support for Program:

• Maintain attendance records and prepare Congregate Attendance Report.
• Process department payables for payment.
• Prepare deposits of Congregate, Home delivered, payments and donations, including client SNAP payments.
• Collaborate with Cadillac MOW Coordinator to obtain information and materials as needed.
• Prepare billings for alternative funding sources.
• Assist in preparation and distribution of monthly client statements including completion of private pay billing and deposits.
• Maintain client feedback as needed.
• Prepare forms and templates as needed.
• Create greeting cards for occasions for volunteers, staff, and clients as needed.
• Purchase food or supplies if needed.

CLIENT SERVICES

Home-Delivered Clients:

• Respond to phone calls for home-delivered meal clients regarding intakes, changes, client/driver situations and emergencies. Complete all necessary follow-up, including referrals for other services.
• When needed, generate meals, prepare daily route sheets and weekly frozen tags, labels and reports for Traverse City kitchen.
• Promote positive communication and relationships with other community organizations as needed.
• If possible, serve as back-up when drivers are unavailable, deliver home-delivered meals, caring visits, and safety checks and/or congregate meals, with positive client interaction, treating clients with respect, listening to them, and being empathetic to their needs.
  
  

Congregate Clients:

• Primary contact for Congregate sites in Grand Traverse and Leelanau counties as needed. Keep positive, open communication between staff, volunteers, clients, and NMCAA.
• Provide necessary paperwork and supplies. Provide necessary training, technical assistance, and trouble-shooting to site coordinators.
• Conduct site visits and ensure compliance with necessary standards and regulations, including project income, temperatures, Health Department, Fire Drills, Fire Inspections, etc.

Minimum Education:

High school education or equivalent

Minimum Skills Required:

• Strong computer skills.
  • Required: Excel and Word
  • Preferred: graphics, database, Salesforce, social media, and mail-merge.
• Positive interpersonal and written and verbal communication skills with clients, families, staff, and volunteers. Effective conflict management skills.
• Demonstrates empathetic client focus and concern for the well-being of recipients, while maintaining constructive boundaries. Would enjoy helping seniors and their families.
• Strong organizational and problem-solving skills.
• Flexible and resourceful.
• Attention to detail.

Meals on Wheels Program Specialist – Traverse City

Are you looking for a meaningful career, helping seniors in our community?

Seeking Meals on Wheels Program Specialist with responsibility for:

• Financial, data, and administrative support (deposits, payables, reports, client feedback)
• Client service (handling client phone calls, intakes, client/driver situations)
• Fundraising administrative support

Qualifications/Skills include: Strong Computer Skills (MS Word and Excel); Positive communication skills,
team player, flexible and resourceful; Would enjoy helping seniors and families; Organization and
problem-solving skills, attention to detail.

High school education or equivalent.
Experience working with the public, in related field, or with the senior population preferred.

Full Time, 52 weeks per year. $19.12 per hour

EOE. For Details Visit www.nmcaa.net