SUMMARY:

Our commitment to excellent guest services is what drives us, and we are dedicated to hiring outstanding individuals who share our passion for ensuring our guests have an exceptional experience. We are currently looking for an outgoing and motivated individual to join our marketing team. Promotions Assistant aids in the implementation of promotions including but not limited to announcing on over-head sound system, hosting drawings and giveaways, concerts and off-site marketing events. The Promotions Assistant will be responsible for coordinating all aspects as pertaining to designated events. This individual must have the ability to perform duties independently with little or no supervision, and make independent decisions, while still operating from established practices and procedures and according to gaming regulations.

ESSENTIAL DUTIES:

• Manages promotional drawings and events including:
• Adheres to established Drawing Guidelines and Rules.
• Acts in a professional and courteous manner at all times.
• Ensures that all paperwork is completed and routed to proper departments within casino.
• Handles any guests and team members questions with professionalism.
• Coordinates with Marketing Department for necessary materials.
• Assists in executing marketing strategies and objectives through event hosting.
• Maintains confidentiality regarding customer information.
• Assures customer needs are met during events and promotions in accordance with established policies, procedures, and guidelines.
• Ensures all props, materials and equipment are prepared prior to start of event or promotion.
• Acts as Swinomish Casino & Lodge Representative:
• Maintains professional appearance.
• Uses sound judgment when interacting with guests.
• Adheres to guidelines set forth in Training including but not limited to:
• Microphone etiquette.
• Customer Service – Internal and External Customers.
• Promotion Information and Guidelines.
• Drawing Code of Ethics.
• Internal Controls.
• Post-event report via email to Marketing Department at end of each shift including outline of winners, environment, guest comments, etc.
• Completes all necessary paperwork in a timely manner.
• Assists with Marketing Staff as needed:
• Updating collateral on the casino floor
• Stocking promotional materials on the Casino and Lodge floor.
• Additional duties as assigned.
• Organize and prepare pre-event information for upcoming events including:
• Paperwork including cash disbursements, promotional information forms, winner logs, etc.
• Announcements.
• Promotional Updates.
• Customer Rules.
• Internal Rules.
• Communication with team members and other departments regarding upcoming events as necessary.
• Excellent customer service skills are essential and include:
• Ability to lead, motivate and encourage.
• Must be able to work cohesively with co-workers and work as a team.
• Ability to carry out instructions.
• Ability to maintain a positive attitude towards customers, co-workers and other department staff.
• Attends training and meetings at the request of the Marketing Department.
• Required to work days, nights, weekends and holidays.
• Coordinates with Marketing Department to ensure staffing levels are appropriate for upcoming events and promotions.
• Adheres to all rules and regulations of casino and promotions.
• Maintains high level of professionalism, confidentiality and discretion in all areas of player contact.
• Is accountable for paperwork and protection of sensitive information.
• Must have ability to make sound decisions in a fast paced environment regarding guest needs, player tracking and marketing functions.
• Related job duties as assigned.

QUALIFICATIONS:

• Must be at least 21 years of age.
• At least one year of hospitality industry experience including guest interaction.
• Excellent verbal and written communication skills.
• Must have the ability to speak effectively before groups of customers or employees.
• Must have experience with computers including Office software.
• Ability to work under pressure and interact with the public in a professional manner.
• Must have basic math skills.
• Must be able to bend, kneel, squat, stand and lift heavy objects as needed.