QI Coordinator / Patients Rights Representative Job at Aurora Vista del Mar Hospital
Position: QI Coordinator/Patient Rights Representative
The duties include but are not limited to:
- Preparing all documents and follow-up required for patients attending court.
- Acts as liaison between the patient and Patients' Rights Advocate and/or Public Defender. Serves as in-house Patients' Rights Representative.
- Investigates and resolves complaints and concerns received from patients and family members and assurance the integrity of patients’ rights.
- Responsible for coordination of patient holds, submission of firearms prohibition paperwork and conduct seclusion & restraint audits.
- Day-to-day clerical and administrative duties for the Quality & Risk Department.
- Inputting, analyzing and reporting trends and concerns to the Director of Quality & Risk.
- Creating, maintaining and updating various Quality & Risk reports that assists in determining complaint with TJC, CMS, and CDPH standards, regulations, statues and elements of performance.
- The completion of HBIPS on a monthly basis.
- Attendance at hospital committee meeting, which include navigating various report(s) and taking minutes.
- This position helps the hospital achieve its goal of zero harm.
Minimum Education
High School diploma or equivalent required. Bachelor’s Degree preferred; Bilingual English/Spanish preferred.
Minimum Work Experience
Great communication and written skills with the ability to interact with executive team. One year experience in a psychiatric facility
Required License
CPR and CPI or obtained within 30 days of hire
Job Type: Full-time
Pay: $54,512.00 - $56,849.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Education:
- Bachelor's (Preferred)
Experience:
- Clinical Case Managers: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
Work Location: In person
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