About CPC

Colder Products Company (CPC), a Dover company, is the world’s leading provider of quick disconnect couplings, fittings and connectors for plastic tubing. Used in a broad range of industries and applications, the innovative coupling and connection technologies from CPC are advancing markets and improving the lives of people across the world. Founded in Minnesota in 1978, CPC is headquartered in Minneapolis-Saint Paul with operations in Germany and China, sales offices in 14 countries and more than 175 distributor partners around the globe.

Job Location: Arden Hills, Minnesota

Status: Exempt

Job Summary:

We are looking for a Quality Engineer to join our Quality team, based in Arden Hills, Minnesota. Reporting to the Quality Engineering Manager, the Quality Engineer will be responsible for the support of all released product quality functions inclusive of ongoing continuous improvement, managing customer communication, supplier relations, manufacturing process improvements and resolving product non-conformances in manufacturing.

This position involves direct customer and supplier communication to resolve issues and complaints. The Quality Engineer will manage applicable standard operating procedures associated with manufacturing processes, raw material components and released product quality, including authoring new and revised procedures. This is a key, high-visibility role that will help support capacity, product, and process improvements within the business unit while also driving efficiencies in the Quality team to improve customer satisfaction with CPC’s products.

Essential Job Responsibilities:

• Leads and coordinates all internal and external quality related activities within assigned business unit and product lines.
• Coordinate responses to product quality customer complaints:
  • Own assigned customer complaint cases
  • Determine appropriate action for customer complaint processing
  • Prioritize customer complaint cases and trends
  • Maintain all records and documentation of complaint investigations
  • Write complaint preliminary and final reports to be sent to the customer
  • Partner with sales/marketing team to resolve customer inquiries
• Work with customers and CPC cross functional teams to ensure system-wide response to customer needs.
• Provide process verification of inspection procedures, resolve measurement discrepancies, and improve correlation in measurement methods between suppliers and Receiving Inspection.
• Collaborate with Tooling, Design, Engineering, Manufacturing, Product Management, and Supply Chain in planning and executing new and/or refurbished tools.
• Authors and maintains quality policies for raw material components, manufacturing processes, and customer quality complaints.
• Ensures quality processes function effectively and meet KPI goals.
• Functional supervision of technicians for processing of non-conformances and customer complaints.
• Active participant in Continuous Improvement and Lean projects.
• Lead/Participate in audits including customer, supplier, and ISO certification audits.
• Develops and improves inspection plans/methods for new or existing processes.
• Support efforts to evaluate, manage, and improve measured Quality performance throughout CPC.
• Keeps current in the field with internal and external education and training.
• Adheres to all safety regulations.
• Demonstrates support of CPC core values.
• Performs other job duties as assigned to meet business needs.

Essential Supervisory Responsibilities:

• None

Required Job Qualifications:

• Bachelor’s Degree or above.
• Minimum 3 years’ experience in quality, manufacturing, or continuation engineering roles (1 year for master’s degree).
• Understanding of up-to-date quality theories, methods and approaches, including ISO9001:2015.
• Ability to self-prioritize and multitask in support of engineering/manufacturing projects.
• Experience working with data and statistical analysis software.
• Passion for improvement and a drive for change to meet customer needs.
• Experience with automation assembly processes.
• Excellent communication skills.
• Experience with problem solving tools.
• Excel, Microsoft, statistical Software.

Preferred Job Qualifications:

• Master’s degree in engineering, business or equivalent field.
• Lean Six Sigma green or black belt certified.
• ASQ participation and Certified Quality Engineer certification.
• Auditing experience or training certification.
• Exposure to ISO: 9001, 13485, 14644, and 14698.
• Experience with metal machining and/or plastic injection molding processes.
• Experience with manufacturing facilities.

Travel Requirements:

Up to 20%

Physical Demands:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently lift from 10 up to a maximum of 30 pounds, depending on position. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to sit; use hands and fingers and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand, walk and/or stoop.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why should you work for CPC:

Join a passionate team of diverse people working together to create, manufacture and support world-class fluid connection solutions. As a CPC employee, you’ll enjoy a collaborative, diverse work environment and challenging career opportunities in a fast-growing company where you have the chance to help shape the future and share in the excitement. Recognized as one of Minnesota’s Top Workplaces for multiple years, CPC offers supportive leadership, comprehensive benefits, employee events and competitive compensation.

CPC’s comprehensive benefits program includes the following:

Health and Wellness

• Health and wellness coverage starting on day one for you and your family
• Automatic Health Savings Account (HSA) contributions for eligible medical insurance plans
• Multiple paid time-off programs, including PTO, holidays, parental leave, volunteer days and bereavement leave

Financial

• 401(k) plan with automatic employer contributions starting on day one
• Profit Sharing options and a financial consultant
• Tuition assistance for you to continue your education, scholarship programs for children of eligible employees and on-site training and education events
• Referral bonuses for connecting friends and family to job openings
• Employee loyalty and peer-to-peer recognition programs

Culture and Community

• Access to in-person and online advisors and education for wellness and financial health support
• A co-op and intern program in partnership with the University of Minnesota
• Support of local community groups, as well as donation matching, on-site blood drives, and more
• Multiple committees including a FUN and Diversity and Inclusion committee

This job description is not designed to contain a comprehensive list of tasks, responsibilities or duties. CPC reserves the right to amend to meet legal, business and organizational requirements as necessary.