The position of Receptionist work to maintain a friendly and positive image for the center to callers, visitors, and guests through the responsibility of greeting and/or directing them. The position must function as a team member to ensure that work is accomplished and quality service is delivered, supporting team members and leading the way in celebrating team successes. While focusing on delivering quality service, the position must also manage the resources within their control and assist others in managing resources.

Job duties & responsibilities

PROVIDE A WARM AND HELPFUL POINT OF CONTACT FOR ALL CALLERS AND GUESTS

• Answer telephone, determine nature of call and direct caller to appropriate individual or department
• Take accurate messages when personnel are unavailable and ensure accurate delivery
• Operate paging/telephone system as required
• Greets and directs visitors to the appropriate personnel

PROVIDE ADMINISTRATIVE SUPPORT AS ASSIGNED

• Perform duties such as typing, copying, filing, faxing, etc. as assigned
• Operates computer and performs data entry as assigned
• Maintains and orders office supplies

PARTICIPATE IN AND PROVIDE SCHEDULED TRAINING, EDUCATIONAL CLASSES, AND ORIENTATION PROGRAMS TO MAINTAIN LICENSURE OF SELF AND CERTIFICATION OF TEAM AND ENHANCE QUALITY OF CARE.

• Attend any mandatory meetings as required by your center.
• Maintain registration and licensure of applicable employees.

PERFORM OTHER RELATED ACTIVITIES AS ASSIGNED OR REQUESTED.

MAINTAIN AND WORK WITHIN ESTABLISHED DEPARTMENTAL, CENTER, AND HOME OFFICE POLICIES AND PROCEDURES, OBJECTIVES, QUALITY IMPROVEMENT PROGRAM, AND SAFETY, ENVIRONMENTAL AND INFECTION CONTROL STANDARDS.

• Promptly reports any suspected resident abuse, neglect or misappropriation to the DON.

Qualifications & Experience requirements

• High School diploma or GED required
• Prior work/life experiences, preferably in a healthcare setting.

Knowledge/Skills/Abilities

• 
  Must be knowledgeable of receptionist practices and procedures, as well as laws, regulations, and guideline that pertain to long-term care.
• Must have the ability to make independent decisions when circumstances warrant such action.

• Must be able to deal tactfully with team members, other staff, residents, family members, visitors, government agencies, and the general public.
• Must possess leadership and supervisory ability and the willingness to work harmoniously with team members in all positions.
• Must be able to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies, and procedures, etc. that are necessary for providing quality care.
• Must be willing to seek out new methods and principles and be willing to incorporate them into existing Nutritional Care practices.
• Basic computer literacy and skills.

Work environment

• May work beyond normal working hours, on weekends and holidays, when necessary.
• Is subject to frequent interruptions.
• Field based work required. Occasional overnight travel will be required as times with field based assignments.

Physical effort/demands (With or Without the Aid of Mechanical Devices)

• Ability to move (sit, stand, bend, lift) intermittently throughout the workday.
• Ability to lift, push, pull, and move a minimum of 50 pounds.

Mental effort/demands (With or Without the Aid of Mechanical Devices)

• Ability to function independently and have flexibility, personal integrity, and ability to work effectively with staff and support agencies.
• In good health and demonstrating emotional stability.
• Ability to cope with the mental and emotional stresses of the position.

Communication (With or Without the Aid of Mechanical Devices)

• Must be able to read, write and speak the English language in an understandable manner.

Sensory requirements (With or Without the Aid of Mechanical Devices)

• Ability to see and hear or use prosthetics that will enable these senses to function adequately to assure that the requirements of this position can be fully met.