Referral Clerk (FT) – Loris Dialysis Access Center Job at Mcleod Health
Loris, SC
TRACKING CODE
8529
JOB DESCRIPTION
- Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.
- Answers phone within 3 rings. Uses excellent phone etiquette when speaking with physicians, patients or referral offices.
- Create Referrals/Create Patient Chart
- Verify all demographic information, Insurance, Dialysis clinic, Nephrologist and treatment days for each visit
- Ensure insurances are compatible with referrals.
- Scheduling appts for the clinic/dialysis procedures
- Coordinate with all clinical and clerical staff as needed to complete the referral process.
- Request records from other providers/hospitals/facilities/ communicate with the nurse or a midlevel provider if a patient requires cardiac clearance or discontinuation of a blood thinner
- Coordination/Scheduling of conference calls with Dialysis centers
- Work quickly and timely in software system to take care of all request.
- Set goals with Manager and physicians to meet the high demand of referrals.
- Handles all forms or paperwork as necessary for the referral position to include working with Hyland Onbase to create referrals in Epic and indexing or moving documents from Hyland to Epic.
- Maintains confidentiality in talking with patients, upholding policies and setting an example.
- Keeps work area neat, clear of clutter.
- Demonstrates a willingness to perform the duties of other department personnel when workload requires.
Qualifications /Training:
Basic knowledge of computer input.
Must be able to perform basic clerical functions.
Comprehend medical terminology.
Good spelling and number skills.
Clear, concise voice.
Basic knowledge of ICD and CPT coding not required but very helpful
Licenses/Certifications/Registrations/Education:
Minimum of a High School Diploma/GED from an accredited school
WORK SCHEDULE
Full time
JOB LOCATION
Loris, SC, United States
POSITION TYPE
Full time
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