At Discovery Behavioral Health, we know the best way to predict the future of healthcare is to create it. As a member of our growing team, you will have a voice in the creation of life-changing programs and treatment centers nationwide. Working collaboratively with the best and the brightest in our industry, you will be part of an innovative team of professionals committed to generating positive and remarkable outcomes for the clients we serve.

If you are looking for an organization that thrives on growth, celebrates diversity of thought, and rewards passionate execution, you’ve come to the right place. Because we put clients first, it is our honor to support and reward those who serve them.

We are seeking a motivated individual with excellent communication skills to join the Referral Relations team at New Hope Ranch. It is the role of the Care Coordinator to monitor and ensure communication and collaboration between our onsite employees, referring professionals and our clinical outreach team regarding client care. The CC audits patients’ EMR (KIPU) charts to assist with communication and documentation during patient's treatment. Furthermore, it is the CC's purpose to effectively collaborate with EAPs and referral partners, while supporting patients in treatment to ensure appropriate referral options upon their discharge. Upon discharge, the CC will update Salesforce with the referrals for each client to the providers.

Responsibilities

• Provide administrative and communication support for our onsite referral relations team and outreach representative to ensure compliance with company expectations.
• Complete regular internal KIPU audits and provide results to Clinical Outreach Reps and Facility Referral Relations team to ensure referring providers and family are communicated with upon Admission, Midpoint, Discharge, and any Emergent Situations during a patient's treatment episode.
• Manage Excel spreadsheet by documenting audit results of patients’ KIPU charts and communicate any concerns regarding documentation.
• Follow up to ensure issues found in audit and communicated were addressed.

• Identify patient needs for FMLA and short term disability
• Knowledge and ability to work with designated software platforms (KIPU, Salesforce, etc.)
• Assist with identifying appropriate resources for client’s aftercare plan when needed
• Documenting referral options provided in appropriate provider accounts in Salesforce
• Ability to problem solve from a solution-based place
• Efficiently manage Employee Assistance Program and Veterans Association accounts to ensure sufficient communication with our referral partners.

Core Competencies:

• Ability to work and connect with a diversity of people including clients, clinicians, outreach, and admission colleagues
• Navigate between SF and KIPU to assure consistency and appropriate documentation
• Adapts to changing work environments, work priorities, and organizational needs

• Self-motivated and ability to work independently
• Identifying new referral sources and enhancing current relationship in collaboration with clinical outreach team
• Organized and detail oriented
• Assists team with timely documentation of aftercare plans and outbound referrals
• Monitors communication and collaboration with our referral partners and families while client is in treatment.

• Submits necessary reports to Director of Referral Relations SUD

• Strong Computer competence (Microsoft Word, Outlook, Excel). Must also have experience with Electronic Medical Records (KIPU), and Customer Relationship Management (CRM) platforms; (Salesforce)
• Exemplary interpersonal skills to effectively communicate with Program Directors, Outreach Representatives and Program Clinicians.

• Must have strong written and verbal communication skills
• Strong data management abilities
• Hardworking, detail-oriented and highly motivated to learn new skills
• Previous experience working in behavioral healthcare

Additional information

All your information will be kept confidential according to EEO guidelines.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.

For more information about our company benefits, please visit us at discoverybehavioralhealth.com/careers/