Seeking highly motivated individuals to join our rapidly growing team of help desk professionals. Employees in this role will serve as the first point of contact for customers seeking assistance with a wide range of requests such as service requests, general information, referrals, emergency requests, complaints, or public comments. As a highly qualified candidate, you have the ability to thrive in a highly structured environment and are able to efficiently perform root cause analysis to resolve customers' issues.

Job Duties include:

• Answering incoming phone calls on behalf of client; providing accurate and appropriate information to callers
• Placing outbound customer service or customer satisfaction calls, as required by client
• Completing call guides; gathering and verifying required information
• Attending telephone skills and program information training sessions; adhering to established levels of service
• Adhering to established customer service and documentation standards within required time frames
• Adhering to contact center scheduling, ensuring telephone coverage during contact center hours of operation
• Displaying ability and willingness to work remotely in a quiet work environment free from distractions

Basic Qualifications:

• High school diploma or G.E.D.
• Zero or more years of customer service or other telephone experience
• Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth
• A quiet place to work in your home free from distraction
• Shift work between the hours of 8AM to 8PM EST, Monday – Friday
• Adequate space to handle 2 monitors plus laptop.
• 1 or more years of experience working in a contact center or help desk environment
• US Citizenship is required - Must be able to obtain and maintain a government security clearance.
• Proficiency using Chat & Email

Work Environment:

M-F, 8 AM to 8 PM EST

Location:

Fully Remote; must reside within one of the following counties per client requirements.

• Kentucky: Bullitt, Henry, Jefferson (Louisville), Oldham, Shelby, Spencer ,Trimble
• Indiana: Clark, Floyd, Harrison, Scott
• Tennessee: Fayette, Shelby (Memphis), Tipton
• Mississippi: Benton, De Soto, Marshall, Copiah, Hinds (Jackson), Madison, Rankin, Simpson, Yazoo
• Arkansas: Crittenden, Faulkner, Lonoke, Perry, Pulaski (Little Rock), Saline
• Alabama: Bibb, Blount, Jefferson, Shelby (Birmingham) St Clair, Walker

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.