TELEPRO COMMUNICATIONS -- We are hiring a Customer Service Representative to manage customer queries and complaints. Answer in-bound customer calls regarding the application process, billing issues, product problems, service questions and general client concerns.

ESSENTIAL JOB FUNCTIONS:

· Have full range of motion in wrists, fingers, and thumbs

· Have normal or corrected vision to read computer screens and printouts

· Possess normal or corrected hearing to be able to hear customers and co-workers in person and via telephone

· Perform basic math functions including addition, subtraction, multiplication and fractions

· Strong oral and interpersonal communication skills

· Meet client guidelines and have clear understanding of client policies

SPECIFIC DUTIES:

• Answer all questions and guide borrowers through the application process
• Update consumers account information during and after each call.
• Identify payment options; setup payment arrangements as appropriate.
• Must have good customer service skills and ability to work in a team environment.
• Required to maintain their daily and monthly service level expectations
• Initiate effective outbound calls and receive inbound calls.
• Provide account updates to management as appropriate.
• Ensure client/company quality standards are met
• Work assigned group of accounts
• Assure the best interests of the company are maintained.
• Provide management with information on any suspected work or personnel problems.
• Other duties as required and fulfilling other duties as assigned.

SUCCESS FACTORS / PERFORMANCE EXPECTATIONS:

• Maintain professional, courteous treatment of clients, coworkers, and consumers
• Demonstrated ability to interact professionally with management, subordinates, and clients to promote a positive company image
• Meet FMA’s Standards for attendance and promptness.
• Demonstrate problem solving ability
• Excellent computer skills
• Working knowledge of billing practices and techniques
• Excellent verbal and written communications skills
• Ability to handle problems
• A strong sense of teamwork and cooperation with management and coworkers

QUALIFICATIONS:

• High school Diploma or equivalent.
• Previous customer service billing experience a plus
• Basic Microsoft office applications

Job Type: Full-time, Part-time

Pay: From $19.00 - $29.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Preferred)

Work Location:

• One location

Work Remotely:

• Yes

Job Types: Full-time, Part-time, Temporary

Pay: $19.00 - $29.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Signing bonus

Work Location: Remote

Please Note :
chrismaxcer.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, chrismaxcer.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.