Remote Mid Level Collector (Florida Only) Job at Hilton Grand Vacations
HGV now offers Day One Team Member Benefits and Daily Pay *
Hilton Grand Vacations is seeking an organized self-starter to join our dynamic Collections team! As a Mid Level Collector, you will be responsible for servicing/collecting, via phone and mail, any current or past due mortgage and/or maintenance accounts.
This position will primarily emphasize the handling/collecting of the 60+ day’s delinquent accounts. This position also assists owners with the general understanding of the terms and conditions related to their ownership and contract(s). The Mid Level Collector will also be expected to provide additional leadership support in the department to assist the Supervisors and Leads.
- Perform all collection activity in accordance with company and Federal regulations. Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management.
- Maintain required levels of phone activity, contact percentages and other key performance indicators provided by financial management.
- Legally, ethically and confidentially handle any correspondence and/or payments received.
- Maintain systematic and organized support documentation related to the handling of any owner account. Request skip tracing, as necessary.
- Provide effective leadership to the team in support of the Supervisors and Leads.
- Assist with the development of company policies and procedures in conjunction with collection tactics and practices.
- Assist all members of collections staff with daily processes and procedures when required.
Why do Team Members like working for us:
- Day 1 Benefit Eligibility
- Driven base pay
- Recognition Programs and Rewards
- Discounted Hilton hotel rates worldwide!
- 401(k) program with company match.
- Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
- Paid Sick Days
- Employee stock purchase program
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.
What are we looking for?
HGV is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- High School Diploma/GED
- Must possess excellent written and verbal communication and organizational skills.
- Proficient in Word, Access, and Excel
- Flexible Schedule M-Sat from 8am to 11pm
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Over 2 years of Collections or Sales experience
- Skip tracing experience
- Timeshare Industry experience
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
- Daily Pay Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.
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