Reservations Supervisor Job at Carneros Resort and Spa
Job Summary:
The Reservations Supervisor is responsible for providing support to the acting Reservation Manager in day to day operations. This individual helps to ensure Reservations and AYS functions are handled in a friendly and efficient manner.
Responsibilities:
Job Duties & Functions
Property Details:
- Approach all encounters with guests and employees in a friendly, service oriented manner.
- Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Answer all incoming calls promptly, in a friendly, efficient and courteous manner, as outlined in SOP
- Be able to answer guest inquiries about hotel services, facilities and hours of operation.
- Provides leadership over hotel switchboards for interior/exterior calls in addition to radio communications for on-site departments such as Loss Prevention, Engineering, Housekeeping, etc.
- Communicate and work closely with the Sales Department concerning group & leisure bookings and Revenue Management to ensure all systems are effectively managed to maximize occupancy & ADR in support of the sell strategy.
- Continually update Central Reservations/call center on rates and availability, maintain availability calendar and communicate all relevant information to the operations staff.
- Maintain accurate files and reports including effective management of department expenses, including payroll.
- Communicate and work closely with the F&B teams concerning in-room dining operations.
- Attend Revenue Strategy meetings and give input on trends and opportunities to maximize revenue.
- Demonstrates technical knowledge to open, close and place restrictions in Synxis, Springer Miller Systems, Ideas G3, Open Table and with OTA partners, as applicable.
- Utilize Navis Reservation Sales to develop and implement reservation sales strategies that generates revenue and profitability.
- Establishes sales requirements and tracks performance against expectations.
- Provides coaching, counseling and development of Reservations/PBX/AYS team in addition to managing schedules and payroll.
- Coordinates the Reservations Manager to improve sales metrics.
- Create a positive and engaging team culture centered around Forbes Standards.
Welcome
Although there's plenty to do in the Napa Valley Wine Country, many of our guests find that once they're here, they don't want to leave. One of the best Napa Valley resorts, Carneros Resort and Spa makes it easy to settle in and relax, offering everything you need for a self-contained vacation.
ACCOMODATIONS
The Carneros Resort and Spa's design was based on cues from the local countryside - including barns, silos and ranchers' cottages – combined with stylish resort accommodations and modern interiors to capture the region's distinct charm as well as the needs of our sophisticated guests.Our Guests choose from one of our 86 luxurious cottages, 10 perfectly appointed two-bedroom suites or expansive 2 and 3 bedroom homes.
MAGNIFICENT POOLS
Relax at our infinity edge adult pool and hot tub overlooking the rolling hills and vineyards of Carneros or our family pool area with an elevated deck with shade trellis infinity edge lap swimming pool, children’s pool, hot tub and Snack Shack.
THREE FULL-SERVICE RESTAURANTS
Once you've settled in at Carneros Resort and Spa, you may never want to leave. Luckily, you don't have to, with an abundance of Napa Valley dining options located right on the premises.
Our Executive Chef takes full advantage of the finest local, organic, and sustainably raised ingredients. Our culinary garden allows us to pick the freshest ingredients right on our grounds, and we craft our own breads, pastries, and charcuteries. What we don’t make or grow onsite, we try to source within a 150-mile radius of the Resort for the ultimate in flavor and freshness.
Company Overview:
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits:
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
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