A high-tech company providing machine tools and laser technology, we are looking for people who can face new challenges with a fresh mind. Looking for a Resident Maintenance Technician who can face new challenges with a fresh mindset. The company offers you the freedom and trust to put your brave ideas into practice. With you on board, the company would like to power ahead with the digital networking of the manufacturing industry. Passion and creative drive will ensure that the business is an innovative force – across the globe at over 80 locations.

Do you thrive when solving problems on your own or as part of a team? Are you passionate about helping other people succeed? Do you enjoy travel, learning about new places, and meeting new people? Are you interested in becoming a skilled mobile service technician?

Resident Maintenance Technician Responsibilities

• Support customers at specific locations in North America as a part of the technical service group.

• Install, maintain, troubleshoot, and repair equipment with high quality

• Participate in training lasting approximately 5 - 6 months, with on-going training on existing and new products.

• Complete retrofits, software installations and provide customers with training as necessary.

• Complete paperwork on time with high quality.

• Work independently to resolve technical problems and maintain good relationship to customers.

• Provide on-call 24/7 telephone support as required, as a part of rotating on-call support.

• Ability to relocate within 20 miles of key customers, Available locations are: Glendale, KY & Stanton, TN.

• Any additional responsibilities as deemed necessary by management.

• Adhere to all company guidelines.

Travel

• 20% travel both domestically and internationally for training or customer support purposes

• 80% local customer support

• Must maintain Valid Driver’s License

• Ability to obtain Passport and rent automobiles

• Overnights required

Physical Requirement

• Heavy lifting, climbing, pushing and/or pulling objects that can exceed 70 lbs.
• Able to work in extreme conditions including but not limited to; hot, cold, or dirty environments.

Education & Experience

• 2-year technical degree in engineering or related field preferred, or combination of training and work experience
• 2 or more years of experience in technical service, field service, repair or customer service/support required
• Strong electrical and computer systems experience and high level of diagnostic skills
• Previous experience with robotics, lasers, automation systems or mechatronics required
• Experience with equipment considered advantageous
• Previous experience with hand tools and measurement tools required
• Must have strong problem-solving and excellent organization skills
• Ability to conduct root cause analysis, document findings and explain to both external and internal customers
• Excellent verbal and written communication skills
• Software: Microsoft Office; Word; Outlook; Excel and PowerPoint

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