Diamond Select Staffing is excited to partner with a local Pizza Hut franchise to find a few Restaurant General Managers to join their team; locations include Kenner, La Place, Luling, Gramercy and Destrehan. Apply today...let's talk!

A Restaurant General Manager is an energetic restaurant operations leader capable of leading the restaurant staff towards restaurant operations excellence. As General Manager you will have the responsibility of overseeing the people, processes, and operations to drive excellence in day-to-day operations in your assigned stores. This person must have proven experience to turn around low performing restaurants.

You will be responsible for the hiring, training and motivating of Shift Managers and Restaurant Teams. You will directly support Shift Managers, plan and set goals while focusing on in-store problem solving and process improvement while holding team members accountable to brand standards.

General Managers are organized, open minded, self-starters, creative and with an extroverted personality that give direction well and have a track record of consistently exceeding the guests' expectations. They demonstrate a growth mindset that can seize every new opportunity to get the job done more effectively and efficiently. General Managers must be high processing thinkers and problem solvers.

Operations and Leadership

• Mentors each Shift Manager in the market and ensuring customer satisfaction
• Works the designated schedule that prioritizes the business during peak hours
• Uses bill to & forecasting to properly placeMcLane orders
• Delivers RCP (Restaurant Controllable Profit) and meet targeted flow-thru for assigned restaurant
• Analyzing reports to identify opportunities of growth
• Top-line orientation through operational focus, and correct operational procedures
• Increase sales over the previous year for each assigned unit
• Executes the highest FSCC and HQSC standards, local health & safety codes to ensure compliance
• Takes ownership, identifies, and determines R&M (Repairs & Maintenance) issues and works to resolve issues and implements preventive maintenance checklist & processes
• Works a customer based 50 hour plus work week; reports directly to the Area Coach
• Operates well in a hands-on working environment; contribute to maximizing P&L management, cash control/security procedures, maintaining inventory, manage labor, review financial reports, and demonstrates a sense of urgency in taking appropriate action; multitask and quickly prioritize tasks.
• Ensures direct reports perform all necessary job duties promptly and properly. This includes preparing and submitting of accurate daily/weekly/monthly paperwork, ensuring cash handling procedures, maintaining and controlling of restaurant assets, maintaining food and beverage inventory, compliance with local, state and federal laws, regulations and guidelines, adhering to the restaurant operating budget, and managing service contracts.
• Properly hires and terminates team members using designated systems such as Peoplematter and Hutlink
• Communicates effectively to each level of store to provide timely verbal and written feedback to protect and grow our business.
• Conducts effective and consistent conferences using period and weekly calendars and provides verbal and written feedback documents to restaurant staff
• Demonstrates knowledge and understanding of our competitors’ current activities and the ability to anticipate trends and effectively manages emerging business needs.
• Has a working knowledge of local store marketing techniques and sales building; high level of integrity and business ethics; the ability to recruit and develop people who will move the organization forward; strong analytical skills to assess situations, determine root cause, initiate a plan of action, and follow through to resolve; excellent communication and delegating skills; strategic goal-setting skills, the ability to make tough decisions in a fast-paced work environment; and strong collaborative and team-building skills.
• Monitors COGS by conducting daily inventory counts
• Develops an action plan to address stores with B2B over 7%
• Develops an action plan to address all restaurant speed concerns to meet brand standards
• Develops an action plan to address delivery driver and staffing needs
• Ensures all phone calls are answered to delete abandoned calls
• Management and Training
• General Managers support the restaurant staff by encouraging their management teams to improve performance and capability through continuously upgrading and developing high level talent across all levels.
• Hires, develops, and promotes a strong staffing bench/surplus by consistently preparing Shift Managers and talent across all levels.
• Ensures internal promotions and external hiring processes are executed at the restaurant level.
• Takes personal accountability in developing Shift Managers to ensure proper training and development is received prior to promotion.
• Accountable for being 100% staffed at all levels - Team Members, Delivery Drivers and Shift Managers who demonstrate celebrity treatment to everyone.
• Ensure execution of the selection and training processes, through Hiring Zone and completion of Learning Zone courses in their assigned restaurants and to hire and train and model behaviors that develop talent to achieve bench and staffing targets.
• Collaborates with all other leaders in the Region to build know how, share best practices and resources to support the Region. Builds a culture of recognition by celebrating successes of our teams.
• Involved in new employee orientation and monitoring training processes to ensure quality training
• Ensures Gold Seal certification is current and properly displayed
• Ensures the use of progressive discipline and proper documentation to address underperforming staff
• Conducts daily cash audits and addresses concerns specified by the daily recaps to control loss prevention
• Implements and monitors monthly contest to promote competition focused on driving company goals and targets
• Completes all administrative duties in a timely manner that meets deadlines and follows instructions

  Mandatory Qualifications:

  • Proven experience managing a restaurant to meet company standards and targets
  • Good communication skills and strong interpersonal and conflict resolution skills
  • Basic business math and accounting skills
  • Can make strong analytical decisions
  • Proficient computer literacy
  • College or University Degree Preferred
  • Two to five years of successful high sales volume
  • Operational management experience in the Quick Service Restaurant industry
  • Demonstrated track record of workplace achievement in the selection, coaching, and development of managerial employees
  • Proven ability to drive customer satisfaction, financial performance, and employee satisfaction
  • Operates with integrity and confidentiality

  *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice