Credit Portfolio Group Manager Connected Commerce (Citi Retail Services)

Citi Retail Services provides consumer and commercial credit card products, both private label and co-branded, to retailers and their clients across North America. The business serves nearly 75 million accounts for a number of iconic brands, including Best Buy, ExxonMobil, Macy's, Shell, and The Home Depot. In addition to credit services, Citi Retail Services distinguishes itself by offering cutting-edge digital options, multi-channel retailing expertise and industry-leading analytics capabilities that help retailers grow their businesses.

Integral to the success of Retail Services is a strong and effective Risk Management team that allows us to serve our customers while protecting Citi’s interests.

Role Summary:

In light of changing consumer expectations, the evolving retail paradigm and the rapid emergence of non-traditional players in the payments space, Retail Services plays a key role in ensuring Citi’s position as the undisputed B2B2C point-of-sale lender of choice for merchant partners. Our Connected Commerce strategy enables the introduction of new capabilities, robust product strategies, expanded partnerships and new revenue streams. This strategy, coupled with our best-in-class Franchise and Specialty businesses will continue to strengthen our diversified business model and unlock an expanded target client model – enabling us to provide both our existing and new partners with expanded products, a more streamlined integration and speed to market.

The Retail Services Chief Risk Officer is currently seeking an experienced leader to be Credit Portfolio Group Manager for the Connected Commerce portfolio. This critical risk leadership role will be responsible for leading a best-in-class team that drives sustainable growth within Citi’s Risk Appetite, supported by the power of analytics, effective governance, customer focus, and strong partnerships across the enterprise. The successful candidate will be responsible for leading a team focused on credit policy actions that include credit approval and line management strategies that will deliver performance aligned with Citi’s risk appetite framework. The individual will work closely with the product, marketing, finance, and operations teams on an expansive set of objectives to deliver on growth targets for the portfolio. The position will have direct reports, which will require excellent people development skills as well as effective negotiation, coaching, mentoring, and communication skills.

The pace, breadth, and complexity of challenges that the Risk Management organization must address continue to expand rapidly. The ideal candidate will have a demonstrated record of performance including responsibility for balanced portfolio growth and profitability in a sophisticated, fast-paced consumer credit environment. This experience is complemented by excellent overall business judgment results based on business knowledge and objective judgment of the balance between risk and reward for the portfolio. This position will have high cross-functional interactions and requires strong interpersonal skills.

Key responsibilities of this position include:

• Recruit, lead and develop a best-in-class team of risk analysts
• Develop, test, and optimize credit policies including full accountability for implementation of those policies & processes
• Manage risk levels for the entire credit spectrum across multiple products and retail formats consistent with program financial objectives
• Apply an excellent working knowledge of consumer risk analytics which include scoring and segmentation techniques and their use
• Track and report on initiatives, performance results, emerging trends and opportunities to senior management
• Establish solid cross-functional partnerships and networks to enable execution of cross-functional and business initiatives
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the fi rm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
• Understand applicable credit policies, industry regulations and the requisite impact of those governance items on initiatives

Qualifications:

• 15+ years of relevant risk management or financial services experience required.
• 3+ years of people management experience
• Knowledge of card P&L dynamics and the interaction of consumer behaviors, product configuration and the macroeconomic environment
• Demonstrated experience in leading change, with a track record of identifying and implementing opportunities to improve business operations and performance
• Working knowledge of the applicable laws and regulations that govern lending in a large financial institution
• Education Level: Bachelor's Degree, MBA/MS preferred in risk management, finance, engineering, mathematics, or statistics

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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