Sales and Service Assistant Manager Job at Williams Sonoma
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About the Team
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Hiring Manager: Here’s where you’ll highlight what your team does.
Example: You will be part of the Technical Infrastructure team responsible for designing, building and delivering key technical building blocks such as Servers, Storage, Networking, Voice, Databases, Data Centers, Service Desk and Monitoring tools. Our job is to ensure that every WSI location, associate and customer has the best experience possible utilizing our vast array of technical solutions we provide.
You’re excited about this opportunity because you will...
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Managing store operations through policies, inventory, and business
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Providing support to the Store Manager and often acting in the role of Store Manager during absences
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Exceeding store goals on KPI’s through setting accurate goals and daily, weekly, monthly coaching of associate team members on their individual performance
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Exceeding expectations in sales results and service through executing a visually inspirational store to company standards and achieving brand targets and inventory shrink goals
Responsibility
Weighting
Results
Sales and Service:
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Achieve sales per hour and productivity metrics
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Drive Design Services sales by motivating Design Associates to achieve sales targets
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Manage and deliver to required email capture metrics
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Deliver and exceed conversion targets, including motivating and coaching associates to achieve results
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Ensure sell through on tasting products (Williams-Sonoma only)
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Daily, weekly, monthly business analysis of departments and work to improve department selling through setting targets and coaching the team
Visual Merchandising & Operations:
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Visual floor-set planning and execution
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Execution of all visual updates and communications
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Execute store standards, maintenance and recovery to company expectations daily
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Ensure that SKU’s are represented on the sales floor
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All supporting signage and marketing for any company promotions are executed on time
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Execute social media requirements as required
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Support in store events and PR events
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Daily, weekly, monthly business analysis of departments and work to improve department selling through visual execution
Working with Others:
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In partnership with the Associate Manager Operations
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ensure that all repairs and maintenance issues are resolved in a timely manner
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supplies are ordered and store expenses managed within budget
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FEFO Management (Williams-Sonoma only)
30 %
Influence
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Engage, support and participate in store events, including using initiative to create meaningful events for customers
10 %
Service Mindset
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Support and drive company promotions, sale and PR events in store to ensure associate engagement and customer participation
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Ensure Design Associates are providing quality estimates and meeting KPIs
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Manage Customer Satisfaction Survey results and increase overall Net Promoter Score ( NPS ).
20 %
Development of Self and Others
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Train others in Engage, Discover and Connect
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Deliver WHS training initiatives, and support the Associate Manager Operations to ensure training delivery compliance
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Train and develop associates in visual standards, selling essentials and design services
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Initiates a self-development plan to ensure continual professional development
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Support with recruitment and selection of highly talented people to join store teams.
20 %
Provides Influential Leadership
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Maintain open communication and an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy.
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Model behaviour that respects the background, experience and cultural differences of others, while upholding the integrity and the values of the Company.
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Promote an environment that encourages participation, creativity, and learning.
20 %
Why you will love working at Williams-Sonoma, Inc.
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We’re a successful, fast-growing company with an entrepreneurial vibe
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A technologically and data-driven business
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Competitive salaries and comprehensive health benefits
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We’re at the forefront of tech and retail, redefining technology for the next generation
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We’re passionate about our internal and external clients and live/breathe the client experience
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We get to be creative daily
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A smart, experienced leadership team that wants to do it right and is open to new ideas
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We believe in autonomy and reward taking initiative
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We have fun!
We’re excited about you because..
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Demonstrated results in managing specialty retail business environment.
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Working knowledge of the General Retail Industry Award
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Proven ability to meet payroll goals
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Proven ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation
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Proven ability to think through complex issues and allocate time to execute multiple tasks and changing priorities
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Effective communication, organisation and leadership skills
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Proven ability to motivate and influence others through personal actions and examples
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Technical Competencies required
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HM : List any technical requirements, if applicable. For example:
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Deep understanding of numerous networking protocols such as OSPF, BGP, VRRP, DNS, DHCP, proxy functions (forward and reverse), security protocols (IPSec, SSL, etc.), real-time protocols for voice (Skinny, SIP, H.323, MGCP), in addition to WAN communications protocols including MPLS, DWDM, OC carrier, BRI/PRI
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Familiarization with cloud/storage services
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Basic scripting skills in Python, Perl, iRules, TCL, Chef/Puppet or Go a plus
Physical Requirements:
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Ability to be mobile on the sales floor, including standing for long periods .
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Able to work within confined spaces such as back of house areas and stock rooms.
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Able to climb ladders and use other equipment in line with safety standards.
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Availability to work a minimum of two Saturdays and two Sundays in each four week period , annual inventory and entire peak holiday season (November and December).
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Ability to lift and mobilise med ium to large items, up to 45 kg , while utilising appropriate equipment and safety techniques.
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Local or interstate travel may be required on occasion.
Benefits:
Once you are here, you can look forward to a wide variety of benefits designed to help you grow, personally and professionally, to keep you healthy, to prepare you for the unexpected, to care for your family and to build a secure future. Depending on your position and your location, here’s a look at what you might be eligible for:
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A generous discount on all Williams Sonoma Inc. brands through multiple shopping channels
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A 401(k) plan and other investment opportunities
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Paid vacations, holidays and other time-off programs
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Health benefits, including health, dental and vision insurance; health and dependent care tax-free spending accounts; medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; life and travel insurance; an employee assistance program
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Tax-free commuter benefits
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A wellness program that supports your physical, financial and emotional health
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In-person and online learning opportunities through WSI University
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Cross-brand and cross-function career opportunities
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Location specific sample sales
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A business casual work environment
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San Francisco based bike share program
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Time off to volunteer
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Matching donations to qualifying nonprofit organizations
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Company-sponsored community involvement
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Various discounts on local businesses
WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration
This role is not eligible for relocation assistance.
Williams-Sonoma, Inc. is an Equal Opportunity Employer
. Williams-Sonoma, Inc. will consider for employment
qualified applicants with
criminal histories
in a manner consistent with
the requirements of
the San Francisco Fair Chance
Ordinance,
or other applicable state
or local laws
and ordinances.
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