Job Description

The Iowa Department of Public Health (IDPH) and Department of Human Services (DHS) merged on July 1, 2022, to form one agency - the Iowa Department of Health and Human Services (HHS).

To ensure the Des Moines Service Area (DMSA) is providing the best service to the citizens of Iowa, applicants should demonstrate exceptional customer service skills, integrity, and a strong work ethic, along with the skill set below.

Job Description:

This position serves the Polk County River Place Office providing a variety of secretarial duties of a quasi-administrative nature to conduct specialized technical and clerical processes. Duties and responsibilities include the following:

• 
  Administrative
  • Coordinate office operations in conjunction with direct supervisor and other management.
  • File administrative materials, correspondence and reports include Local Administrative Expenses (LAE).
  • Order and maintain supply and forms inventory, complete and process invoices to ensure timely payment of expenses.
  • Monitor the budget monthly to ensure adherence to line item and overall monetary parameters.
  • Work with supervisor to determine operational needs in imaging/scan center, business office and support staff.
• General Support
  • Answer general questions and route calls coming in on multiple phone lines in a timely, professional, and courteous manner.
  • Provide reception coverage, respond to questions, route customers in a professional and courteous manner. This may include coverage in other county offices.
  • Type and process letters and other documents, copy, scan, collate, upload, and distribute documents for workers.
  • Process incoming and outgoing mail, documents, and emails. Processing includes scanning, indexing, uploading both paper and electronic mail.
  • Perform back-up responsibilities for all clerical staff or as assigned.
  • Attend staff meetings, training sessions and core courses.
  • Review manual and other sources of communication to keep current on policy and procedure.
  • Other duties as assigned.

Please include in your resume additional languages you may be able to speak, read and/or write for consideration.

Our agency uses E-Verify to confirm the employment eligibility of al newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Minimum Qualification Requirements

Experience equal to one year of full-time clerical or closely related work;

post high school course work in an accredited secretarial, business, or closely related curriculum may be substituted for the required experience on a month-for-month basis; completion of thirty (30) semester (or equivalent) hours of undergraduate college level course work may be substituted for the one year of required experience; certification from the State of Iowa Administrative Assistant Certificate Program will substitute for six months of the required experience; employees with current continuous experience in the state executive branch that includes permanent status as a Typist–Advanced.

For additional information, please click on this link to view the job description. (Download PDF reader)

Additional Qualification Requirements

Typing Requirement: Applicants may be required to have the ability to type 40 wpm net. If included in the Minimum Requirements of this job vacancy, you must provide verification of your typing score prior to the closing date of this vacancy. (Click here for more details about the typing test.)

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