Senior Account Resolution Specialist Job at United Site Services
About USS:
THE USS DIFFERENCE
Responsibilities:
Qualifications:
EDUCATION
Min/Preferred
Education Level
Description
Minimum
2 Year / Associate Degree
Associates Degree or equivalent years of experience
EXPERIENCE
Minimum Years of Experience
Maximum Years of Experience
Comments
4
Credit and Collections, Accounts Receivable or in a related field and/or training; or equivalent combination of education and experience
Physical Requirements:
#piq
You may not always notice United Site Services, but we are always there - at construction sites, industrial facilities, and live events all across America. We take pride in providing essential services like portable restrooms, hand hygiene solutions, temporary fence, trailer solutions, roll off dumpsters and more, for customers across the country. From state parks to the largest music festivals in the nation, our team is on the road and behind the scenes helping our customers create easy, safe and clean experiences for their employees or patrons. Join a company that makes a difference in communities across the country while providing for yourself and your family.
THE USS DIFFERENCE
- One-stop-shop for temporary site services, offering a full line of portable restrooms, hand hygiene solutions, temporary fence, trailer solutions and more.
- The largest inventory of equipment in the country.
- Coast-to-coast coverage with over 130+ locations in 27 states — and growing!
The Senior Account Resolution Specialist is assigned a book of business and is responsible for the monitoring of third-party portals for payment activity and payment remittance while delivering excellent billing support to both the customers and internal partners.
Responsibilities:
- Manage and control all activities and functions in accounts receivable
- Interact with customers to perform daily collection, sending follow up, tracking and inputting of collections, account reconciliation, and resolving disputed chargebacks
- Partner with sales management and customer service management to ensure the highest level of professionalism and customer service in resolution of outstanding issues.
- Maintain a strong working relationship with all customers
- Research and resolve accounts receivable balances discrepancies with customers.
- Timely and expeditious resolutions of chargebacks
- Monitor, review, and audit collection postings to ensure accurate recording, to reduce error
- Regularly monitor and analyze third-party portals determine past due and over past due invoices, promptly follow up with customers, implement appropriate actions to collect and resolve any issues delaying payments, and to pursue proactive collection action all the time
- Collaborate with the sales department regarding customer accounts on a timely basis
- Frequently review POs to ensure they are up to date
- Complete request for mechanics lien with the service USS utilizes to send to customer
- Research contractor licenses
- Partner with third party collection agency when necessary
- Partner with the legal team on accounts where the customer filed bankruptcy
- Suggest account adjustments, small balance write-offs, and escalate uncollected balances for write offs
- Meet defined department goals, monthly activity metrics and KPIs
- Proactively identify trends and assist in implementing process improvements
- Perform other duties as assigned
Qualifications:
QUALIFICATIONS
EDUCATION
Min/Preferred
Education Level
Description
Minimum
2 Year / Associate Degree
Associates Degree or equivalent years of experience
EXPERIENCE
Minimum Years of Experience
Maximum Years of Experience
Comments
4
Credit and Collections, Accounts Receivable or in a related field and/or training; or equivalent combination of education and experience
Excellent customer service skills, detail-oriented, reliable, professional attitude, and a self-starter- Knowledge of Accounting principles and practices
- Ability to demonstrate strong professional communication skills, both oral and written
- Knowledge of principles and processes for providing customer service including quality service standards
- Proficient in Microsoft Excel, Word, 10-key by touch, and accurate typing skills
- Strong organizational, collaboration and time management skills
- Ability to perform mathematical computations, such as percentages, fractions, addition, subtraction, multiplication and division quickly and accurately
- Ability to focus/concentrate to deliver expected work products, even while performing a task over a period of time
- Strong problem-solving skills, documentation skills, research and resolution skills, and multi-tasking skills
- Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness
Physical Requirements:
- Sit while answering phones or reply to emails
- Use hands and fingers to handle, control or feel objects tools or controls
- Repeat the same movements when entering data
- See details of objects that are less than a few feet away
- Speak clearly so listeners can understand
- Understand the speech of another person
- Focus on one source of sound and ignore others
- Hear sounds and recognize the difference between them
- See differences between colors, shades and brightness
All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:
- Holiday & Paid Time Off (pro-rated for Part-Time employees)
- Medical/Pharmacy
- Dental
- Vision
- Employer-Paid Short-Term Disability
- Employer-Paid Long-Term Disability
- Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
- Voluntary Employee Life & Accidental Death and Dismemberment
- Voluntary Spousal Life
- Voluntary Dependent Life
- Hospital Indemnity, Accident and Critical Illness
- Commuter/Transit Account
- Healthcare Flexible Spending Account
- Dependent Care Flexible Spending Account
- Health Savings Account
- 401(k) with employer match
- Employer-Paid Employee Assistance Program (EAP)
- Employee Discounts
United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers. #piq
#piq
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