CAMPUS AUXILIARY SERVICES AT SUNY GENESEO CAREER OPPORTUNITY

Senior Information Technology Manager

JOIN CAMPUS AUXILIARY SERVICES AT SUNY GENESEO!

Our people are the lifeline of the organization. We are committed to continuously developing our employees in an environment of trust and integrity. We strive to cultivate a culture that produces inclusivity, passion, celebration of accomplishments and strong communication. As a teammate in our culinary and dining services, operations or administration teams, you will have the opportunity to utilize skills in the areas of exceptional customer service, team collaboration, adaptability and determination. As one of our teammates, you not only have the opportunity to serve others and immerse yourself in the organization – you get paid to make a true difference!

OUR MISSION: Positively affect the lives of all who engage our community; students, faculty, staff, guests and friends of the college.

OUR VALUES: Campus Auxiliary Services (CAS) prides itself on living and committing to the service of faculty and staff and promoting an inclusive, engaging environment.

· Valuing our people

· Pursuing excellence

· Embracing diversity

· Leading with integrity and accountability

· Growing through continuous improvement and innovation

PURPOSE

The Senior Information Technology Manager leads a staff of IT professionals and is responsible for the management of IT functions and systems operations as well as the delivery of IT services to end-users and customers. The IT team is responsible for the installation, maintenance, and support of computer systems and communication networks, ensuring systems and networks operate optimally to provide maximum performance and availability to users and students/customers. The Senior Information Technology Manager collaborates with application owners, project managers, vendors, and end-users to assist with providing design, process, and administrative services. This position works closely with CAS and SUNY IT staff. This position is responsible for assisting with IT strategy, infrastructure design, troubleshooting, and support including day-to-day systems operations.

ESSENTIAL FUNCTIONS

• Provides supervision and direction to staff and coordinates work flow within the work unit, including distributing work, disseminating information, assigning staff to cover for absences, providing technical assistance, answering questions, and resolving problems
• Ensures work is scheduled effectively and checkpoints and controls are set for monitoring progress
• Collaborates with the leadership team in formulating and implementing IT policies, procedures, and standards
• Responsible for leading corporate compliance with data security regulations and makes recommendations for improving data security policies, procedures, and standards
• Provides desktop support, hardware and software support, manage systems, address remote connectivity issues, system installations and maintenance, and documenting and tracking of issues and fixes
• Oversight of technical support for specialized database applications, importing and exporting data, evaluating and integrating products. This includes the upkeep and maintenance of the meal plan database
• Partners with external vendors and internal stakeholders to maintain continuity of business operations including annual reviews of contracts
• Performs application testing and evaluation
• Ensures end of life cycles are monitored, planned and budgeted for by reviewing vendor documents and best practice guidelines. Makes recommendations for upgrade and replacement cycles to ensure vendor vulnerability updates and support are implemented and maintained, as well as appropriate annual budgeting considerations are made
• Maintains data backup systems with particular focus on data integrity and proper archiving techniques
• Installs, repairs and configures to site specification new and used computers
• Identifies, proposes, and responds to opportunities for innovative improvements to hardware and software facilities to ensure the infrastructure is providing superior service and reliability
• Responsible for providing input on project planning and task management
• Understands user needs and provides the proper software solution for the user while staying within budget guidelines
• Conducts staff training
• Attends trainings and conferences (travel may be required) related to continued professional development, networking with peer institutions, and/or product specific training and engagement opportunities; researches important technical articles and other information from periodicals and the internet
• Able to work independently and as a team member
• Assists in special projects or assignments as needed
• Responsibilities associated with the job may change from time to time in accordance with business needs
• Other duties may be assigned to reach individual and organizational goals

SKILLS AND COMPETENCIES

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Team Work & interpersonal skills - Balances team and individual responsibilities; Exhibits objectivity and openness to others and views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports efforts to succeed; Recognizes accomplishments of other team members.

Oral & Written Communication - Effectively communicates with all members of the organization.

Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organizations goals and values; Benefits organization through outside activities; lives the values of the organization.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; Remains current with technology and policy changes

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions; Able to maintain confidential information.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in related field with one year related experience OR equivalent combination of education and/or experience
• System administration experience in a multi site environment is required
• Experience in leading teams preferred
• Experience with point-of-sale systems, audio-visual systems and printers preferred
• Strong grasp and understanding of the following disciplines;
• Windows
• SQL and Oracle
• TCP/IP, WINS, DHCP, DNS
• LAN/WAN networking
• File security
• Active directory and domain relationship/trusts

PHYSICAL REQUIREMENTS

• Ability to stand or sit, stand bend and/or stoop for prolonged periods of time
• Ability to lift and move up to 35 pounds occasionally
• Extensive computer use

SCOPE AND DIRECTION

• Reports to: Associate Executive Director & Business Officer
• Direct Reports: IT Specialist, IT Assistant
• FLSA Status: Exempt

BENEFITS PACKAGE

• Comprehensive health and wellness benefits including health, dental, vision, FSA or HSA for full time employees
• Retirement savings with employer match contributions
• Life and Disability Insurance
• Generous paid time off
• 13 Paid holidays
• Complimentary dining at our on-campus restaurants and cafes
• Career growth opportunities
• My Better Benefits discount services
• Tuition reimbursement

In support of the Americans with Disability Act, this job description lists only the responsibilities and qualifications deemed essential to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Campus Auxiliary Services is an Equal Opportunity Employer. This policy prohibits discrimination on the basis of sex, race, color, religion, creed, national origin, age, marital status, sexual orientation, gender expression and/or identity, disability, genetic predisposition, veteran status or status as a member of any other protected group or activity

Job Type: Full-time

Pay: $80,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Experience level:

• 4 years

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Geneseo, NY 14454: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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