ESSENTIAL EXPECTATIONS

Customer Service Expectations

Serving customers at Goodwill has never been more rewarding. Whether serving our guests with their shopping experiences, assisting someone in our community better their life, or helping your fellow coworker to exceed, Goodwill is about reaching out and making a difference.

Diversity, Equity, and Inclusion Expectations

Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued. The sum of our individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.

Safety Expectations

At Goodwill, safety is everyone’s job. Ensuring a workplace where people can grow and enrich themselves and others by giving, can only happen if our environment is secure and safe. Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.

POSITION EXPECTATIONS

Position Expectations

The Senior Manager of Systems and Infrastructure oversees Goodwill’s technology systems and infrastructure. Manages and directs the Information and Technology team to ensure the efficiency in operation of all hardware, software, network, and telecommunications systems. Administers enterprise applications such as Active Directory, Exchange, VMWare, HPE hyper-converged systems. Designs and manages IT infrastructure.

Responsibilities

• Oversee the day-to-day operation of the organization's technology systems and infrastructure
• Manage and direct the IT team to ensure timely and effective completion of projects and tasks
• Develop and implement policies and procedures for the effective use and management of technology systems and infrastructure
• Monitor and maintain the organization's network, server, and storage infrastructure
• Ensure data backups and disaster recovery processes are in place and tested regularly
• Oversee the management of hardware and software assets, including licensing and maintenance agreements
• Develop and manage the IT budget, ensuring that resources are allocated appropriately and cost-effectively
• Keep up-to-date with new technologies and trends in the industry and evaluate their potential impact on the organization
• Work with other departments to identify and implement technology solutions that improve the efficiency and effectiveness of business processes
• Ensure compliance with relevant regulations and security standards, including HIPAA and PCI-DSS
• Designs, implements, and administers a Windows server infrastructure, including Active Directory, Patch Management, and a VDI desktop environment;
• Deploys and manages virtual servers, desktops, storage, and networks;
• Administers enterprise backup systems and overall backup strategy;
• Administers file servers, SQL servers, and other enterprise applications;
• Researches, resolves, and responds to complex questions in accordance with current systems capabilities and settings;
• Interfaces with users to develop project and user requirements;
• Communicates new system enhancements and changes to staff verbally or in writing;
• Answers help desk calls when needed;
• Provides consulting, guidance, and coordination to business units and departments on information systems and security; and
• Participates in on-call support coverage; and
  

Education, Experience, and Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related field

• 7+ years of experience in IT management, or related experience with a focus on systems and infrastructure

• Strong knowledge of network, server, and storage infrastructure, as well as hardware and software asset management

• Experience in project management, including budgeting and resource allocation

• Excellent communication and leadership skills, with the ability to manage and motivate a team

• Strong problem-solving and analytical skills, with the ability to make decisions and take action in a fast-paced environment

• Knowledge of relevant regulations and security standards, including HIPAA and PCI-DSS

• Expert working knowledge in Windows Operating Systems, networking, administration, and troubleshooting;

• Expert working knowledge in Microsoft, VMWare, and enterprise backup platforms;

• Thorough working knowledge of Windows server setup, configuration, and performance tuning of Microsoft Server Applications;

• Thorough working knowledge in administration and monitoring of network/server security such as patch management and EDR;

• Thorough working knowledge and understanding of contemporary data security issues as well as the methods, procedures, and systems designed to address these issues;

• Ability to effectively communicate verbally and in writing, including negotiation skills and the ability to develop reports, policies, procedures, and system documentation at a professional level for both technical and non-technical audiences;

• Demonstrated ability to be organized, responsive, and maintain workflow under strict timelines, and the ability to coordinate multiple activities and projects simultaneously, and prioritize work;

• Must be able to relate appropriately to other people beyond giving and receiving instructions: (a) can get along with co-workers or peers without exhibiting behavioral extremes; (b) perform work activities requiring negotiating, instruction, and communicating with others; and (c) respond appropriately to constructive feedback from a supervisor;
  

Environmental Factors

Majority of the duties are performed in an office environment that has regulated temperatures. Position consists of long periods sitting, communicating through phone and email.

Physical Factors

Includes lifting/moving electronic equipment between 25 to 50 lbs.