Job Duties

• Establishes operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse inventory current
• Ensures the physical condition of warehouse and equipment are properly maintained
• Ensures work orders for repairs and requisitions for replacement of equipment are submitted to the appropriate persons
• Confers with others to ensure coordination of warehouse activities with activities of other functional areas such as customer service and sales
• Partners with the customer to maintain a high level of customer satisfaction by providing consistent communication and following up on customer concerns and requests
• Ensures safe operation of the warehouse including meeting company standards for sanitation, maintenance, security and housekeeping
• Effectively manages the budget and P&L of the operation
• Ensures operational excellence in all warehouse areas, related equipment, and warehouse management systems
• Partners with engineering to implement and maintain proper layout of warehouse and product placement
• Monitors and ensures facility key performance indicators (KPI) are met in a timely and cost effective manner to ensure the profitability and productivity of the distribution center
• Ensures payroll integrity for direct reports and reporting teams
• Leads cultural change within facilities whenever necessary
• Ensures compliance with CTPAT, ISO, AIB, and others regulatory certifications as applicable
• Provides hands on management of the distribution center including interviewing, hiring, and training supervisory and hourly staff; planning, assigning, and directing work; and appraising performance to create a strong company culture
• Addresses complaints and resolves problems
• Other duties as required and assigned

Requirements

• Bachelor’s degree from a 4 year college or university
• Masters degree preferred
• Minimum 6 to 8 years related experience and/or training; or an equivalent combination of education and training
• Experience with warehouse management systems
• Experience with labour management systems and productivity initiatives preferred
• Lean certifications preferred
• Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint
• Ability to read, analyse, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form