Reverb is a leading online marketplace for buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has built an online destination where the global music community can connect over the perfect piece of music gear. In 2019 Reverb was acquired by Etsy. With the added support of one of the largest online marketplaces, we are on a path to becoming the go-to site for musicians everywhere.

Our core belief is that music makes the world a better place. Through Reverb Gives, a portion of every sale provides students, teachers, and leaders of music programs across the world with instruments they need.

Reverb is looking for a high-caliber Senior Systems Administrator who will handle large internal network and systems engineering implementations, and lead company-wide IT operation project rollouts as the organization grows. The role requires significant hands-on experience, as this person will be working on long-term projects as well as handling day-to-day user support.

As a key member of this team, you will operate as a trusted advisor and primary technical project manager, as well as multi-functional support for both technical and non-technical groups at Reverb. The successful candidate will be comfortable in a fast-paced environment with significant and exciting changes that interacts with a diverse range of groups.

This is a full-time position reporting to the IT Manager and will require some onsite work at our Chicago office on a regular cadence. For candidates located in NYC, San Jose, San Francisco, or Seattle, please visit this link for compensation information. For candidates in all other eligible locations, the base salary range will be $100,000 - $130,000 USD per year.

In this role, you will

• Own internal network management (VPN, Meraki, Radius, hardware, etc)
• Responsible for the support of business applications including but not limited to G Suite, Jamf Pro, JumpCloud, Okta, Slack, and GitHub
• Working predominantly on IT projects - Reconstruct Meraki network (VPN/Radius), IDP (Okta), on-prem & cloud-based technologies, macOS continuous improvement
• Manage software updates/patch management via Jamf Pro
• Refine team processes and workflows; automation of time-consuming processes
• Document policy, procedure, and technical instructions
• Pair with members of the infrastructure and security team on medium to large projects and escalations
• Build partnerships with the Etsy House of Brands (HOB) concurrent teams to better improve Reverb and HOB processes, communications, and tooling
• Find opportunities to reduce toil and lessen the support and operations load on the team
• Contribute to planning and ensure timely delivery of work
• Share responsibility for the operations and support for our corporate AV systems (currently Google Meet)
• Function as a subject matter expert for the IT team

• 4+ years of experience in systems administration and managing medium to large enterprises
• 2+ years of experience working in networking
• Experience deploying enterprise-level Meraki network hardware and infrastructure from the ground up
• Knowledge of the UNIX command line and common tools
• Experience with Terraform or similar IaC and scripting libraries
• Confidence in rolling out and administering identity providers in an enterprise environment (Okta) with third party integrations
• Excellent communication skills in person, via email/tickets/project blueprints, and Slack
• Experience providing subject matter expertise and knowledge sharing with other team members
• Experience with workflow orchestration and improvements

Remote-eligible roles (as indicated in the location header of each job description) are available in all U.S. states except Alaska and Hawaii. Remote roles are currently only available within the U.S. unless otherwise specified in the specific job description.

Reverb offers compensation packages that include base, bonus, and equity in the form of Etsy restricted stock units. Some of our key benefits include:

• 100% paid premiums for medical, dental, and vision coverage for the employee, spouse or domestic partner, and all eligible dependents. Medical coverage includes gender affirming care coverage (you read it right: no premiums!)
• Life, AD&D, and supplemental long-and short-term disability insurance
• A matching 401(k)
• A generous PTO policy that includes vacation, sick/mental health days plus 11 paid holidays and two floating holidays
• 18 weeks of gender-neutral parental leave for the birth or adoption of a child
• Up to $25,000 reimbursement of adoption and/or surrogacy related expenses
• Paid sabbatical program
• $1,000 annual work/life stipend
• Access to free supplemental online mental health services and care
• Ways to give back to your community through a charitable contribution match and volunteer time off

At Reverb, we believe that a diverse, equitable and inclusive workplace makes us a more relevant and resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Reverb is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

We know that the impostor syndrome and confidence gap are real. Please do not hesitate to apply!

#LI-DC