IAT Insurance Group has an immediate opening for a Senior Systems Analyst role. The ideal candidate for this role will have strong P&C experience and experience with Duck Creek Policy. This position works closely with Developers, Business Solutions Leads, Architects, and other key IT resources to drive Tier 2 operational support as a member of the Unity Support Team. Please note in this role, you can work a hybrid schedule from Naperville, IL. We will also consider other IAT locations, including Raleigh, NC, Rolling Meadows, and Scottsdale, AZ. Occasional travel is required. Flexibility to work nights and weekends as needed is required.

Senior Systems Analyst Responsibilities:

• Supports end users of the systems, answering questions, researches and analyzes problems, documents steps to recreate problems, tests fixes for problems, documents resolution assists users in defining request for technical IT needs.
• Provides superior customer service to both internal and external customers.
• Drives projects to optimize team efficiency and improve team maturity.
• Leads daily team huddles and serves as an escalation point on support issues.
• Presents highly technical topics in a way that is understood by non-technical stakeholders.
• Tailoring content for varied audiences.
• Regular interaction with key stakeholders, including senior leadership.
• Develops and maintains technical documentation related to system architecture, design, and functionality.
• Monitor system performance, troubleshoot issues, and make recommendations for improvements.
• Develop and execute test plans to ensure system changes are implemented accurately and efficiently.
• Perform other tasks as needed.
  

• Bachelor’s degree in computer science or a related field and at least five years of relevant experience or equivalent.
• Equivalent experience is having a minimum of nine years of relevant work experience.
• Proficient with Duck Creek Policy System
• Strong analytical, decision-making, and problem-solving skills.
• Analyze requirements to determine if the system is behaving as designed.
• Excellent organizational and time management skills.
• Excellent communication skills.
• Ability to work in a collaborative, deadline-driven production environment.
• Ability to manage small to medium-sized project efforts effectively, utilizing a working knowledge of a system development methodology.
• Ability to multi-task, manage details, and execute effective follow-through.
• Ability to learn new applications, systems, and workflow concepts.
• Ability to continually expand knowledge base through personal initiative and industry-sponsored courses/seminars.
• Ability to continue education and stay up to date on technical developments.
• To qualify, all applicants must be authorized to work in the United States and must not require, now or in the future, VISA sponsorship for employment purposes.

• 2+ years P&C insurance or system development or application support experience.
• Knowledge of Help Desk and Project Management applications
  (Workday or similar Project and Portfolio Management application and or Service Now or similar application).
• Experience with SQL and Query report generation.
• SharePoint experience.

At IAT, our fundamental belief is to a create a culture where all employees are heard and have a sense of belonging. Inclusion and Diversity are not just initiatives, it’s how we live. We’re committed to driving and building an open and supportive culture. By embracing the uniqueness of our employees, investing in their development, listening to, and engaging their ideas, we are stronger as an organization.

Our employees propel IAT forward – driving innovation, stable partnerships and growth. That’s why we continue to build an engaging workplace culture to attract and retain the best talent.

We offer comprehensive benefits like:

• 26 PTO Days (Entry Level) + 12 Company Holidays = 38 Paid Days Off
• 7% 401(k) Company Match and additional Profit Sharing
• Hybrid work environment
• Numerous training and development opportunities to assist you in furthering your career
• Healthcare and Wellness Programs
• Opportunity to earn performance-based bonuses
• College Loan Assistance Support Plan
• Educational Assistance Program
• Mentorship Program
• Dress for Your Day Policy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We maintain a drug-free workplace and participate in E-Verify.

Come join the IAT family!