Senior Technology Analyst Job at Physician Health Partners
Physician Health Partners Denver, CO 80202
$28.13 - $35.16 an hour
Do you want to work for a company that has been recognized by the Denver Post for nearly a decade as a Top Place to Work? Then Physician Health Partners may be the company for you! PHP offers a robust benefit package where the company pays for a majority of medical premiums, vision insurance, dental insurance, 2-week paid FMLA, 401(k) matching, in addition to some perks like happy hours, remote work options and profit sharing! We have two locations in Downtown Denver and Colorado Springs but serve members throughout the state Colorado. If you are interested in working for an innovative and collaborative workplace in the healthcare market than PHP may be the career home for you.
Salary Range:
$28.13 - $35.16
Job Description Summary:
The Senior Technical Support Analyst role is to deploy, monitor, and maintain user workstations, operating systems, and software. This includes installing, configuring, maintaining, supporting, testing and optimizing all aspects of the hardware, software, and desktop configurations. The Analyst is responsible for all procurement, maintenance and repair of hardware. This role will also analyze and resolve end user hardware and software computer problems in a timely and accurate fashion, and provide end user training where required. He/she will take a proactive role in working with other IS staff to expand their own skills and capabilities. The analyst is also responsible for managing and assigning all IT tickets submitted via ticketing system. This role must have an intimate knowledge and comprehension of the business rules and technologies behind the company’s critical business applications and departmental responsibilities. This individual will contribute to the planning, testing and deployment of the company’s internal applications and application enhancements as well as identifying, packaging and deploying software and hardware updates via SCCM.
Job Description:
COMPETENCIES/Role-Specific Functions:
COMMUNICATION
Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
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Monitor and report on traffic and performance of all desktop computing devices.
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Manage and/or provide guidance to junior members of the team.
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Document and maintain inventory database of all PCs, peripherals, and user assignments.
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Document and maintain phone number directory.
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Document and revise as necessary all onboarding and off-boarding procedures and policies related to IT functions.
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Write and maintain end user oriented documentation of corporate software usage and procedures.
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Communicate with end users in an appropriate manner corresponding to their individual technical understanding and skill level.
PROBLEM SOLVING
Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, understands the difference between critical details and unimportant facts.
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Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users.
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Recommend and implement corrective hardware solutions, including off-site repair and support as needed.
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Develop, implement and maintain policies, procedures and associated training plans for the business desktop deployment (BDD) & GPO administration, appropriate use, and disaster recovery as required.
PROJECT MANAGEMENT
Establishes project goals, milestones, and procedures, defines roles and responsibilities, acquires project resources, coordinates projects throughout company, monitors project progress, manages multiple projects.
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Project management skills and/or exposure to project-based work structures, project lifecycle models, etc.
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Develop project plans with inputs from key business areas with basic work tasks being tracked and setting expectations on work product deliverables.
MENTORING/TRAINING
Acting as subject matter expert for the team and the ‘go to’ person for questions and answers. Delivering formal and informal training on day to day objectives within the team.
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Lead and/or provide guidance to help desk staff.
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Provide training to IT customers as well as help desk staff in maintaining and enhancing computing experiences.
CUSTOMER FOCUS
Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to customers.
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Oversee installation, configuration, maintenance, and troubleshooting of end user computer hardware, software, and peripheral devices.
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Administer and maintain end user accounts, permissions, and access rights.
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Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
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Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
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Be available for on-call every other week or as required for after hours support coverage.
JOB KNOWLEDGE
Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.
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Maintain and monitor the effectiveness of the current BDD and GPO object architecture.
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Configure ad maintain user mailbox, voicemail, and phone numbers via MS Exchange and MS Lync/Skype for Business.
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Perform workstation imaging, software deployment, and software updates via SCCM.
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Test and implement automation scripts in DOS, MSI, and VB as required.
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Backup other staff members as part of cross training.
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Other duties as assigned.
Qualifications (Education/Experience/Knowledge/Skills):
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Four-year college diploma or university degree in computer science or computer engineering, and/or five years equivalent work experience. Certification as MCTS or MCITP or MCDST or MCSA or MOS a plus.
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A sound understanding of Microsoft desktop operating systems and related technologies including System Center Configuration Manager (SCCM), Active Directory, and the User State Migration Tool.
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Understanding of SCCM software packaging, deployment, and workstation imaging processes, including troubleshooting, design, and implementation experience.
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Experience building and maintaining desktop images, producing and employing Group Policy Objects to manage the environment, and deploying images and applications using SCCM.
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Experience in desktop application deployment, including creating packages to install Office and other applications as necessary.
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Minimum five years’ experience with Windows desktop management and support, including remote desktop support.
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Minimum four years’ experience with MS Office applications, including installation, customization, troubleshooting, and usage support.
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Minimum three years’ experience with Windows desktop deployment technologies.
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Minimum two years’ experience with Active Directory user accounts, security groups, and group policy management, including configuring MS Exchange mailbox and MS Lync/Skype for Business phone access. Experience with configuring NTFS directory and file permissions a plus.
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Experience with MS Exchange and MS Lync/Skype for Business servers.
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Scripting experience with DOS command line (batch files), MS VBScript, Javascript, and others as required.
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Some experience with fundamental network concepts (wireless networks, Ethernet networks, subnets, routing, etc.)
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Experience troubleshooting remote network access technologies including MS DirectAccess, VPN client technologies, and Citrix remote access services.
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Experience working within a workplace meeting HIPAA, PCI, or similar security compliance requirements. Must comply with and enforce HIPAA policies and procedures within organization.
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Outstanding writing and documentation skills with ability to communicate ideas in both technical and user-friendly language.
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Highly self-motivated and directed, with keen attention to detail.
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Work with end users to identify and resolve issues to meet corporate-defined service levels.
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Tier 1 through 3 desktop support.
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Ability to effectively prioritize and execute tasks.
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Home office that is HIPAA compliant for all remote or telecommuting positions as outlined by the company policies and procedures.
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Mobile Device for work purposes as defined by the company policies and procedures.
About Physician Health Partners:
PHP is an integrated team of physicians and health care professionals committed to supporting effective patient care throughout the health care continuum. PHP partners with Anthem, Centura Health, and Primary Physician Partners to create Colorado Community Health Alliance (CCHA) and meet the needs of Health First Colorado (Colorado’s Medicaid Program) members.
PHP is an integrated team of physicians and health care professionals committed to supporting effective patient care throughout the health care continuum. PHP partners with Anthem, Centura Health, and Primary Physician Partners to create Colorado Community Health Alliance (CCHA) and meet the needs of Health First Colorado (Colorado’s Medicaid Program) members.
We believe that our employees are our biggest assets, so we offer a robust benefits package that is not limited to:
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Company pays majority of medical, dental, and vision premiums for employees/dependents
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HSAs, including employer contribution FSAs, including medical, limited purpose, and dependent care
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Paid Time Off
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401(k) matching
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Short-Term and Long-Term Disability coverage
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Tuition Reimbursement
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Rewards and Recognition program
If you are interested in working for an innovative and collaborative workplace in the healthcare market, apply now!
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