To maintain efficient traffic flow in the service lane by parking vehicles in a safe manner and maintaining a neat appearance of the service parking and drive areas while assisting service department in delivering a 5 star customer experience.

Essential Duties:

· Prepare customers vehicle for service by placing a seat cover and floor mat in the vehicle prior to driving the vehicle out of the lane, report areas of damage on vehicle to service advisor immediately

· Drive vehicle to and from the service lane, service stalls and parking lot as needed

· Drive ‘shuttle’ or other company vehicles at times

· Transport customers to and from facility

· Road test vehicles under direction for various reasons

· Secure vehicles once parked and documents where vehicle is located, tag and return keys to board located in the shop

· Ensure the service reception area, parking area and lane always look neat and orderly

· Provide a warm welcome and fond farewell to all customers arriving and departing, ask all customers within 10ft that are not with an employee if they need assistance

· Report accidents to service manager immediately

· Assist service advisors with tagging and gathering information from tow-ins or large trucks (mileage, vin number, location, etc.

. Clean driveways and sidewalks, removing snow and debris as necessary

· Remove floor mat and seat cover from vehicle, ensure vehicles are free of bird droppings when being retrieved from around the tower

· Check in and park rental vehicles and complete all necessary paperwork

· Assist greeter with customer arrivals and departures during times of high volume

· Complete all side work assigned by the manager; maintain the cleanliness of the customer lounge and restrooms, stock supplies in the service drive and always keep the service lane clean and safe, inspect every hour.

· Check tire air pressure and adjusts as necessary, advise service advisor when tire pressure is more than a couple pounds off manufacturers specifications

· Preform complimentary alignment checks on every vehicle (if applicable)

· Squeegee lane when wet to prevent slips and falls

Other Duties:

· Complete ongoing training as specified by manager

· Answer phone and schedule appointments

· Handle customer complaints with integrity and poise and, when necessary, refer dissatisfied customer to appropriate individual for resolution

· Work as a team to ensure the satisfaction of all customers

· Assist with building and grounds maintenance as needed.

· Assist on shop clean-ups, deliveries and shuttle runs as needed

· Report low levels of inventory to appropriate individual for ordering

· General housekeeping

· Any other duties assigned by manager

Physical Requirements:

· Ability to work in all weather conditions, this position requires you to be indoors and outdoors frequently throughout the day

· Ability to stand, walk, bend over for extended periods of time

· Ability to roll vehicles to check alignments

· Hazards from moving vehicles

Nazareth is an equal opportunity employer, drug free workplace.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Day range:

• Every weekend

Shift:

• 8 hour shift

Weekly day range:

• Every weekend

Work setting:

• In-person

Work Location: In person

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