How You Will Make an Impact
The Service Advisor is responsible for greetings customers, coordinating and overseeing the repair and/or servicing of vehicles, ensuring that the customer orders, inquiries, and follow-up are performed in a timely and efficient manner to the customer’s total satisfaction.
The Nuts and Bolts

• Work in conjunction with branch Team Members to grow the business in the local market and solve customer problems quickly and efficiently ensuring all necessary documentation is completed in a timely fashion
• Responsible to greet customers in a prompt and courteous fashion, determine the nature of their service issue, ensure high quality service repairs, and offer an excellent customer service experience
• Accurately diagnose and document the customer’s concerns, complete all necessary paperwork and provide a quote to the customer for signature as needed
• Discuss the details of the service/repair options with the customer, including the anticipated completion date/time; ensure customer is kept informed of any issues, including additional repairs which may result in additional costs and time throughout the process

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• Close out the invoice process in a timely manner, ensure the customer understands all services performed, their needs have been met, and answer any questions that may arise
• Perform customer service duties such as answering phones, scheduling appointments, and contacting customers concerning repair status

Required Credentials

• Three (3) to five (5) years customer service experience in a similar environment

How We Make an Impact
At Reading Truck, we have more than 65 years of industry leadership in the manufacture, distribution, and enhancement of work truck bodies. We continue to experience rapid growth through our expanding network of more than 20 locations across North America. Take the next step in your career and come get paid to play with trucks!
Some of Our Total Rewards

We offer big company perks with small company culture:

• Comprehensive benefits package including Medical, Dental, Vision and Life
• 401(k) Savings Plan with Company Match
• Tuition Reimbursement
• 10 paid holidays
• Generous Footwear, Eyewear, and Safety Equipment Discount Program
• Paid Training and Development Programs

J.B. Poindexter & Co., Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

To learn more about Careers with Reading Truck visit our careers page https://www.readingtruck.com/about/careers/

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