Newberg Jeep Ram, a locally owned and operated automotive dealership, has a rare opportunity for a driven, qualified and customer-service-focused Service Advisor to join our busy service department. We are looking for the right candidate who is energetic, can multi-task and has a positive can-do attitude. Must have great communication skills, attention-to-detail and be a natural team player that is dedicated to providing industry leading customer service. This is an excellent career opportunity and a great way to further your Service Advisor career with a top notch, busy dealership on Portland Road.

THE IMPRESSIVE BENEFITS & PERKS THAT MAKE US A GREAT CAREER DESTINATION

• WEEKLY PAY
• Medical, Dental, Vision, Pharmacy – an industry leader in benefit offerings (employer pays more than 80% of the employee-only premium, and a significant portion of family coverage)
• Income replacement insurance (short- and long-term disability), critical illness, accident, life, and more
• Paid time off (start accruing on day one)
• Take your Birthday off (BirthdayAway)
• Employee purchase plan (vehicles, motorcycles/ATVs, service, parts, apparel, gear, and more)
• Employee assistance program
• Company-paid life insurance
• Flexible spending plan or health savings account; daycare spending plan
• Top rated 401(k) w/employer match
• Years of Service Awards (be rewarded for your loyalty and longevity)
• Pet insurance discount programs
• Plus more

WHAT YOU'LL NEED

• At least one year of direct (two preferred) Service Advisor experience with related computer skills; CDK experience is a huge plus
• Excellent communication skills with a customer focus and friendly, helpful attitude
• Patience, empathy, conscientiousness, commercial awareness and a desire and willingness to learn
• A smile on your face and in your voice at all times
• Flexible schedule to cover dealership hours, including Saturdays
• Current/valid driver’s license

WHAT YOU'LL DO

• Build customer relationships through a proper meet-and-greet
• Ascertain automotive problems and services by listening to customers' description of symptoms, conduct thorough inspections, check vehicle maintenance records, schedule and follow-up on customer appointments
• Verify warranty and service contract coverage by examining records and documents, explain provisions and exclusions
• Develop estimates by costing materials, supplies, and labor
• Calculate customer payment options, including deductibles, if applicable
• Prepare repair orders (ROs) by describing symptoms, problems, and causes discovered, as well as repairs and services required
• Obtain approval signatures and enter RO's into service database system (CDK)
• Maintain customer rapport by explaining estimates and expected return of vehicle, obtain customers approval of estimates, letting the customer decide yes-or-no, obtain and provide contact telephone numbers and answer customer questions or concerns
• Follow up on customer-declined repairs
• Maintain automotive records by recording problems and corrective actions planned
• Continuously update job and product knowledge
• Hold everyone accountable to the mission
• Other tasks as requested/required

This job posting in no way states or implies that these are the only duties to be performed in this role. Chosen candidates will pass all screening requirements including background, MVR, drug.

Newberg Jeep Ram - a better way.™ Feel proud about the organization you work for and get great benefits too! 58+ years and still going strong! Apply today.

Lanphere Enterprises is one of the premier retailers of automobiles and motorcycles, and their related services and accessories, in the Pacific Northwest. We are Beaverton Honda, Beaverton INFINITI, Beaverton Kia, Beaverton Motorcycles, Newberg Jeep Ram, Canyon Road Auto Body, and Beaverton Auto Spa.

Lanphere Enterprises, Inc. is proud to be an equal opportunity employer and we value diversity. All employment decisions are made on the basis of qualifications, merit and business need. We eVerify.


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