Job Summary: Primarily responsible for providing effective customer service for all internal and external Centric customers by utilizing excellent, in-depth knowledge of company products and programs, as well as team members within the company.

Essential Functions:

• Administration and processing of requests for service from customers by scheduling and dispatching service technicians for service and repairs at customer sites
• Administration and processing of service history
• Address customer and employee requests, issues and inquiries timely and accurately
• Handle customer concerns and provide effective and long-term problem resolution
• Accept inbound CMS calls

· Provide timely feedback to the company regarding service failures or customer concerns

• Monitor status of technician calls and communicate delays in ETA to technicians.
• Confer with customers or supervising personnel to resolve questions, problems, and requests for service or equipment

Required Qualifications: (Knowledge, Skills, Abilities)

• Customer and personal service; includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures
• Strong interpersonal skills and team player that works collaboratively to achieve department and company goals.
• Strong oral and written communication skills
• Ability to multi task and resolve inquiries and complaints. Quick thinking and good judgment.
• Professional and courteous demeanor

Required Education and Experience:

• High school degree /GED (Some college preferred)
• 3-5 years of related experience in customer service/dispatch
• Track record that demonstrates success and work stability

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Owings Mills, MD 21117: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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