Service Delivery Associate Job at S&P Global
S&P Global Nashville, TN 37219
$65,000 - $75,000 a year
About S&P Global
At the heart of S&P Global, we are an information company. With expertise across the world’s largest industries, we leverage technology and data science to provide the insights, software, and data to help our customers make better informed decisions, driving growth, performance, and efficiency.
About the Department: Market Intelligence
S&P Global’s Market Intelligence division empowers a diverse spectrum of private equity and venture capital firms to more effectively control their data and drive internal analytics and insights. Whether it is for portfolio analytics, valuations, investor reporting, or on-demand insight into operating metrics of a specific asset, this team is at the forefront of the FinTech space.
About the role
S&P Global’s Service Delivery team plays a vital role, overseeing a range of functions to facilitate the delivery of superior service, leveraging consistent processes and tools to proactively monitor service delivery, and take ownership of critical incidents and escalations, coordinating with resolution parties and establishing effective communications between our clients and our SMEs. The Service Delivery team is critical component of the Managed Data Services team. This is a client-facing role that works directly with our clients.
Candidates must have successful track record of delivering results in a fast-paced environment. Candidate must have excellent communication skills and the willingness to bring a unique perspective through contributions to process improvement projects. Significant iLevel experience is preferred.
Key Responsibilities Include:
Consulting with venture capital/private equity clients to match our portfolio monitoring and financial reporting offerings to their needs.
Assists with the onboarding of new clients to the platform – often taking a very “hands-on” role – throughout the process. Strong focus to be placed on consulting with clients to make our reporting as sticky as possible.
Build robust Excel reports that are integrated with our platforms.
Complete other client projects on an “as needed” basis.
Strong proficiency in Microsoft Word, Excel, and PowerPoint, and the motivation to learn new applications
What we're looking for
4-year degree from an accredited college or university is required. Mathematics, accounting or finance degrees strongly preferred.
A strong understanding of financial analysis and reporting.
Experience with our proprietary software, iLevel is desirable.
Strong knowledge of Microsoft Excel and a conceptual understanding of the SaaS business model.
Excellent verbal and written communication skills.
The ability to work independently in an efficient and responsible manner. Extreme attention to detail and an ability to document processes.
Experience working effectively with others in a team setting while under the pressure of deadlines.
Willingness to work long hours at critical times (i.e., quarterly reporting) based on need.
The desire to work for a company where individual contributions have significant impact on the success of the Team as a whole. A positive attitude is required.
Compensation/Benefits Information: S&P Global states that the anticipated base salary range for this position is $65,000 - $75,000. Base salary ranges may vary by geographic location. This role is eligible to receive S&P Global benefits. For more information on the benefits we provide to our employees, visit https://www.spgbenefitessentials.com/newhires.
-----------------------------------------------------------
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON202.1 - Middle Professional Tier I (EEO Job Group)
Job ID: 285866
Posted On: 2023-04-28
Location: Nashville, Tennessee, United States
Please Note :
chrismaxcer.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, chrismaxcer.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
At the heart of S&P Global, we are an information company. With expertise across the world’s largest industries, we leverage technology and data science to provide the insights, software, and data to help our customers make better informed decisions, driving growth, performance, and efficiency.
About the Department: Market Intelligence
S&P Global’s Market Intelligence division empowers a diverse spectrum of private equity and venture capital firms to more effectively control their data and drive internal analytics and insights. Whether it is for portfolio analytics, valuations, investor reporting, or on-demand insight into operating metrics of a specific asset, this team is at the forefront of the FinTech space.
About the role
S&P Global’s Service Delivery team plays a vital role, overseeing a range of functions to facilitate the delivery of superior service, leveraging consistent processes and tools to proactively monitor service delivery, and take ownership of critical incidents and escalations, coordinating with resolution parties and establishing effective communications between our clients and our SMEs. The Service Delivery team is critical component of the Managed Data Services team. This is a client-facing role that works directly with our clients.
Candidates must have successful track record of delivering results in a fast-paced environment. Candidate must have excellent communication skills and the willingness to bring a unique perspective through contributions to process improvement projects. Significant iLevel experience is preferred.
Key Responsibilities Include:
Consulting with venture capital/private equity clients to match our portfolio monitoring and financial reporting offerings to their needs.
Assists with the onboarding of new clients to the platform – often taking a very “hands-on” role – throughout the process. Strong focus to be placed on consulting with clients to make our reporting as sticky as possible.
Build robust Excel reports that are integrated with our platforms.
Complete other client projects on an “as needed” basis.
Strong proficiency in Microsoft Word, Excel, and PowerPoint, and the motivation to learn new applications
What we're looking for
4-year degree from an accredited college or university is required. Mathematics, accounting or finance degrees strongly preferred.
A strong understanding of financial analysis and reporting.
Experience with our proprietary software, iLevel is desirable.
Strong knowledge of Microsoft Excel and a conceptual understanding of the SaaS business model.
Excellent verbal and written communication skills.
The ability to work independently in an efficient and responsible manner. Extreme attention to detail and an ability to document processes.
Experience working effectively with others in a team setting while under the pressure of deadlines.
Willingness to work long hours at critical times (i.e., quarterly reporting) based on need.
The desire to work for a company where individual contributions have significant impact on the success of the Team as a whole. A positive attitude is required.
Compensation/Benefits Information: S&P Global states that the anticipated base salary range for this position is $65,000 - $75,000. Base salary ranges may vary by geographic location. This role is eligible to receive S&P Global benefits. For more information on the benefits we provide to our employees, visit https://www.spgbenefitessentials.com/newhires.
-----------------------------------------------------------
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON202.1 - Middle Professional Tier I (EEO Job Group)
Job ID: 285866
Posted On: 2023-04-28
Location: Nashville, Tennessee, United States
Please Note :
chrismaxcer.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, chrismaxcer.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.