Service/Fleet Manager - REMOTE Job at Oshkosh Defense LLC
About Oshkosh Defense, an Oshkosh company
Oshkosh Defense stands behind those who dedicate their lives to protecting others. As an industry-leading tactical vehicle manufacturer, every day we strive to meet or exceed our customers' ever-changing needs with next generation defense technologies and advanced systems. We operate with unparalleled commitment to those who depend on our products and services worldwide to perform their missions.
SUMMARY
Manage service & warranty support functions, to include: administration, field service support, repairs, part requests and supplier recovery. Supervise Field Service Representatives (FSRs) and Service Providers. Maintain customer satisfaction and maximum service by providing customers and service providers with technical assistance. Manage local service providers in performance of service, repair, parts deliveries and parts recovery. Increase NGDV Aftermarket Parts & Service Sales, support business growth initiatives, and develop aftermarket business opportunities.
Specifically, this person will be going to repair facilities and building a support network of these repair facilities to work on our NGDV vehicles. They are not the kind of Service Manager the manages the service dept of any kind of vehicle. Please include on your resume if you have this business development experience building a support network for a fleet of vehicles for their service needs.
Your Impact
- Manage, assign and supervise the work of others.
- Train and mentor subordinates in the areas of vehicle warranty and service operations, day-to-day business operations, system measures or program management.
- Travel as required in support of the commercial/aftermarket customers and service providers
- Diagnose, repair and service commercial vehicles manufactured by Oshkosh Defense. If necessary, coordinate with local service providers and FSRs.
- Coordinate with customers, service providers, and fellow employees to get service and parts expedited to customer’s satisfaction.
- Anticipate customer needs and develop recommended parts stocking requirements for upcoming deliveries and maintenance operations.
- Manage commercial aftermarket fielding operations.
- Present a professional image to OSK, the customer and to US Commercial Agencies.
- Manage the commercial warranty administration process.
- Manage the commercial vehicle retrofit/recall and campaign process.
- Coordinate field service reporting and database maintenance.
- Assist OSK Aftermarket business development personnel with market resource and identification of new business opportunities.
- Develop and report service performance. Report on Parts fulfilment and service sales critical issues.
- Develop service support and service sub-contractor network in support of service contracts.
- Review reports for systemic issues and initiate Continuous Improvement Reports (CIRs) to have corrective actions taken to insulate the customer.
- Manage vehicle configuration as outlined from Engineering.
Your Experience and Expertise
- Bachelor's degree in Business, automotive technical, mechanical engineering, or related field
- A minimum of 7 years relevant experience in a leadership role
Standout Qualifications
- 15 years previous commercial aftermarket or automotive working experience with emphasis on maintenance, service & warranty.
- Excellent oral and written communication skills with an attention to detail.
WHY OSHKOSH?
- Moving the future forward is our priority and this includes your future. We encourage professional development and champion our employees’ success through various skills and training opportunities. Named one of the World’s Most Ethical Companies™ by Ethisphere Institute for six consecutive years, everything we do at Oshkosh is guided by our core values and the 15k+ team members around the world who embody them.
- We put people first. We do the right thing. We persevere. We are better together.
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We offer our employees an outstanding range of benefits, including:+
- Eligibility on Day 1 for medical, prescription, dental and vision insurance
- Up to $10,000 each year for tuition reimbursement to allow you to further your education in a degreed program (Associates, Bachelor’s or Master’s degree programs)
- 401k plan with company match, $.50 for every dollar up to 6%
- Competitive paid-time off plans
- Company bonus plan, free life, short and long-term disability plans
- Health Saving Account (HSA) with company contribution up to $1K per year
- Many, many more!
Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at: 920-502-3009 or corporatetalentacquisition@oshkoshcorp.com.
Oshkosh Corporation is an Equal Opportunity and Affirmative Action Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.
Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.
Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.
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