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Your Impact:

Jacobs is seeking a qualified Associate System Administrator to support the IT Service Management (ITSM) contract at Scott AFB, IL. Jacobs provides information technology solutions and services to a broad range of both Government and private industry, including Department of Defense, Federal Civilian agencies, healthcare, education, and small/medium business market. Our analysts, engineers, and technicians are highly trained, qualified subject matter experts, understanding each segments specialized business processes, requirements, and functions. Combined with an extensive IT background, Information Solutions Group's enhanced IT services enable our clients to analyze existing business processes, identify process improvements, evaluate associated risks, and develop operational solutions.

Service Operations Analyst/CITS is responsible for:

• Troubleshooting and resolving incidents within defined timelines
• Develop long-term requirements for systems operations included in information systems planning
• Responsible for the installation, maintenance, configuration, and integrity of computer systems related to the Customer’s information system tools
• Implement enhancements that will improve the reliability and performance of the information systems
• Must be able to respond to hardware/software problems within 15 minutes of initial report during normal business hours and be on call after duty hours with a two (2) hour response time
• Will document trouble shooting and resolution actions within ticket system
• Monitor, maintain, and optimize operating systems, applications, and vendor specific software supporting the servers and peripheral equipment
• Perform software installations and upgrades to operating systems and layered software packages
• Ensure server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions
• Support media management through Asset Management
• Develop and promote standard operating procedures
• Conduct routine hardware and software audits of servers to ensure compliance with established
• Government standards, policies, and configuration guidelines
• Develop and maintain a comprehensive operating system hardware and software configuration database/library of all supporting documentation

Here’s What You’ll Need:

Required Qualifications:

• Experience with Active Directory and Microsoft Endpoint Manager
• Experience with PowerShell
• The ability to support 24-hour Weekend/Holiday On-Call Operations and respond onsite within two (2) hours of notification
• The ability to support approximately 3 contingency/emergency/exercise periods per year
• An IAT Level II certification is required
• Secret level DoD Security Clearance
• BS/BA Degree and 5+ years of experience

Essential Functions

• Requires sitting at a computer terminal for long periods of time (90%).

• There is a possibility that due to parking availability and location of work area walking moderate to long distances can sometimes be required.

Work Environment

• Inside office/cubicle environment.
• Requires ability to interact professionally with co-workers and all levels of management (100%).

Equipment and Machines

• Requires ability to operate a personal computer, a telephone, copier, and other general office equipment (100%).
• Ability to conduct evaluation of third and fourth generation or current state of the art computer hardware and software and its ability to support specific requirements, interfacing with other equipment and systems.

Attendance

• Attendance is critical. Work hours are normally 8 hours per day and 5 days per week, Monday through Friday.
• Being prompt is important to provide continuous and on-going service to customers.
• Attendance is important to maintain continuity of service.
• Work outside of normal duty hours may be required with as little as one-hour advance notice.
• Overtime is infrequent, but important when required (1%).
• Some travel is expected for this role and is estimated at 10-15%.

Other Essential Functions

• Must be able to communicate effectively, both verbally and in writing.
• Must be able to interface with individuals at all levels of the organization.
• Must be able to obtain unescorted access to work areas.
• Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others.

#ANSDefense #MOIP

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.