About the Position:

This position is located in Juneau, Alaska.

If you have the ability to work and get along well with people, to accept change quickly and able to work under stressful situations with a strong desire to promote growth of the service department business through superior performance and complete customer satisfaction this job may be for you. You will review workload and identify and address potential problems, work with customers on quotes to resolve billing conflicts, be responsible for customer and employee satisfaction and profitability.

N C Machinery has a Service Supervisor opening in Juneau, Alaska.

If you have the ability to work and get along well with people, to accept change quickly and able to work under stressful situations with a strong desire to promote growth of the service department business through superior performance and complete customer satisfaction this job may be for you.

You will review workload and identify and address potential problems, work with customers on quotes to resolve billing conflicts, be responsible for customer and employee satisfaction and profitability.

It will be your responsibility to ensure repairs and preps are complete, on time and on budget.

• You will manage technicians to ensure safe and efficient repairs/prep processes and coordinate training efforts to ensure the development of technicians.
• Qualifications & Experience Needed:
• Must have a valid driver's license, high school diploma or equivalent.
• Minimum of 3-5 years' experience in a dealer service department.
• Familiarity with all forms of shop tooling to the degree necessary to provide assistance to technicians as needed.
• Previous service management / supervision experience preferred.
• Knowledge of DBS system is a plus along with the ability to work in a typical, physical work environment, and the ability to use Microsoft Office software and hardware.

We offer impressive Employee Benefits that include:

• Medical, Dental, Vision insurance
• Paid Vacation and Sick Time
• 401k w/Company Match and Profit Sharing
• Company paid Life, AD&D and Long-Term Disability Insurance
• Employee Assistance Program
• Referral Bonus
• Seniority Bonus
• Excellent Recognition Program
• Performance Based Wage Increases
• Employee Discounts
• Career Growth Opportunities

To apply for this unique position, please go to our web site at www.ncmachinery.com

Job Type: Full-time

Pay: $108,300.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Relocation assistance
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Dealer Service: 3 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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