Midwest Bus Sales Inc
Service Writer, Commerce City, Colorado
Midwest Bus Sales is looking for a Maintenance Service writer to work in our Commerce City, Colorado location. Come work with us and sell the best school bus on the market, Thomas Built Buses. Our core values say it all Family, Safety. Service and Respect. We are looking for an ambitious self-starting individual to join our team, reach out today and learn more.
Why Work at Midwest Bus Sales?
- Competitive pay from $20-$25 per hour (based on experience)
- Quarterly bonus program
- Full-time position
- Career advancement opportunities
- No nights and weekends
- Limited after-hour calls
Schedule: Monday-Friday 7 am-4 pm,
Benefits:
- Medical, dental, and vision insurance
- Disability and life insurance
- 401k with company match
- Flex spending account
- 9 Paid Holidays annually
- 3 Weeks (120 hours) PTO (Paid Time Off) in your first year accrued monthly.
Apply now or call Chris Wolff at (720) 460-6417 to set up an interview
About us: Since 1979, Midwest Bus Sales has provided award-winning sales and service to customers nationwide. Our friendly and knowledgeable staff is dedicated to providing the very best sales, parts, and service experience in the industry. We have the experience, expertise, and resources to get you the right bus at the right price, and to keep it running smoothly and safely. We are the largest Thomas Built Bus Dealer in the US. Covering six states with five locations, we have the size, scope, and ability to provide the highest quality customer and employee experience.
Summary:
This is a sales/management position that requires someone who is a self-starter, a strong leader, and someone who understands the importance of relationships with their customers as well as their coworkers. The service writer is responsible for maximizing the efficiency, revenue, and productivity of the service department and achieving the highest levels of customer satisfaction. You must be able to manage multiple tasks in a fast-paced environment with strong computer skills and be very organized.
Essential Functions
- Greeting and communicating with customers on all aspects of repair, such as creating work orders, arranging scheduling and communicating work to the technicians, providing estimates to the customer, and finalizing invoices.
- Determine the need for repairs and maintenance by relying on information relayed by technicians, by questioning customers thoughtfully, and by researching vehicle history and other forms of computer information.
- Streamline workflow in the service department
- Advises customers of necessary repair service including estimates of cost; also, makes recommendations to customers for additional preventative maintenance work needed.
- Responsible for the safety of service technicians and maintaining a safe working environment.
- Work with the parts department to ensure all repair parts needed are available before starting the repair.
- Make sure technicians manage repair order time punches and parts used.
- Establishes and maintains good working relationships with internal and external customers to encourage repeat and referral business.
- Monitors the progress and completion of vehicles in the shop ensuring that proper repair and safety procedures are followed.
Competencies
Reliable, motivated, and driven to deliver quality workmanship and a superior customer experience. Value a strong team-based workplace. Excellent customer service and time management skills. Flexible, patient, and calm when working in a fast-paced environment. Focused on meeting goals and targets. Computer and basic office equipment proficiency. Excellent verbal and communication skills. Must be a leader capable of motivating staff to succeed. Perform multiple tasks concurrently in an efficient and organized manner. Strong attention to detail.
Since 1979, Midwest Bus Sales has provided award-winning sales and service to customers nationwide. Our friendly and knowledgeable staff is dedicated to providing the very best sales, parts, and service experience in the industry. We have the experience, expertise, and resources to get you the right bus at the right price, and to keep it running smoothly and safely. We are the largest Thomas Built Bus Dealer in the US. Covering six states with five locations, we have the size, scope, and ability to provide the highest quality customer and employee experience.
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