Lofty is a coffee centric café based in Encinitas, CA. We are locally owned, quality driven and an environmentally conscious business. We source local grown and organic sustainable products. We offer an authentic experience from crafted coffee to natural food. We will always be motivated in the spirit of these fundamental values.

SHIFT LEADER
$17.50/hour base + tips up to $10/hour tips. PTO. Health Benefits. Complimentary food and beverage. Employee Discount.

• Acts as a Brand Ambassador for Lofty Co. and strives to deliver the best guest experience
• Set the right ambiance and standards for the café to attract and retain guests
• Direct team and work flow to ensure that FOH and BOH team members are delivering exceptional service to enhance the guest’s experience
• Ensure that all food and beverage recipes and procedures are followed, maintaining the highest quality and Lofty standards
• Educate all team members about our various coffees, teas, food and retail products
• Respond proactively to prevent customer services issues and resolve all guest issues with urgency and in a professional manner
• Solicit customer feedback to understand customer needs and the needs of the local community
• Direct cafe flow and ensure that service and guest experience meet Lofty standards

Key Responsibilities

• Provide guidance and actively set a positive example for team members, ensuring that all Standard Operating Procedures are followed.
• Be proficient on all Square POS functions including attention to detail taking guest orders, troubleshooting printers and other technical issues.
• Maintain proper coverage throughout the flow of service to meet business needs as well as ensuring team members are taking required breaks.
• Ensure that team members adhere to meal and break, food and beverage & dress code policies.
• Perform all front and back of house functions including but not limited to opening + closing procedures, maintaining cleanliness standards, preparing all food and beverage items to standards.
• Placing daily orders to all vendors, adjusting product pars as needed, performs cash handling procedures, performs daily checkouts and tip handling procedures.
• Take initiative and use tools and knowledge to solve maintenance issues.
• Actively responds and engages in company communication through the shift lead email.
• Communicates business essential information to the General Manager to positively impact the business.
• Takes initiative to proactively address business needs.

Job Type: Full-time

Pay: $17.50 - $28.00 per hour

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Restaurant type:

• Café
• Fast casual restaurant
• Quick service & fast food restaurant

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Weekend availability

COVID-19 considerations:

Work Location: In person

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