POSITION SUMMARY: The 2nd Shift Supervisor will manage operations throughout the store to provide incredible service to our customers entering/exiting the store. He/she will ensure all associates have the tools and resources needed to ensure proficient and timely customer service and will help to maximize sales through excellent customer service provided by the team he/she is supervising.

Principal Duties

• Greet all customers with a friendly attitude and serve our customers in a friendly, efficient manner.
• Proactively approach customers, assist them in locating productions and answer any questions they have.
• Monitor customer flow and traffic patterns throughout the store, manage the right number of open lanes and run registers as necessary to reduce customer wait time.
• Maintain proper knowledge of all register functions and front-end accounting services.
• Train, mentor and supervisor CSR’s and service desk employees
• Performs the tasks of the CSR when needed to ensure customer service needs are met.
• Report any register malfunctions or place service calls as needed.
• Monitor, track and report pricing discrepancies to store management.
• Maintain an awareness of inventory and stocking conditions to capture ordering system integrity.
• Stay current with present, future, seasonal and special advertisements.
• Performs other duties as required by management.

Knowledge, Skills and Abilities Required

• Previous Supervisor, Team Lead or Mentor Level experience preferred.
• Previous retail, restaurant or grocery experience preferred.
• Proven conflict management and team leadership skills required.
• Must be patient and helpful to exceed the customer’s expectations.
• Must possess basic computer skills to operate cash registers/calculators, etc.
• Must be able to follow verbal and written directions in regard to daily reporting.
• Must be able to obtain a server’s license to sell age-restricted products within 60 days of employment.
• Must be able to lift a minimum of ten (10) pounds frequently and up to fifty (50) pounds occasionally.

Work Conditions

• Schedule includes mornings, weekends and holidays, flexibility is essential.
• Smoke-free environment that will be primarily indoor work but at times may be exposed to heat/cool outdoor temperatures as well as when entering coolers.
• Fast-paced environment requiring standing up to 9 hours per day.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Evening shift

Weekly day range:

• Weekend availability

Education:

• High school or equivalent (Preferred)

Work Location: In person

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