Company Description

Suvida Healthcare is a neighborhood-centric, multidisciplinary primary care program built to address the physical, behavioral, social, and cultural needs of the underserved Medicare-eligible Hispanic population. Multigenerational in design, Suvida’s differentiated approach will enable us to deliver on the quadruple aim, improving health outcomes as well as consumer and employee experience while lowering total cost of care. Suvida will thoughtfully cultivate an empathetic and service-centric environment, positioning us not only as a best-in class health care provider, but also as the provider of choice for our patients, their families, and the community at large.

Our Purpose

We are an empowered primary care team creating health equity through an exceptional clinical and consumer experience that improves the quality of life for the people, families, and the neighborhoods we serve.

Our Vision

To improve the quality of life for underserved people and those that care for them in neighborhoods across America.

Job Summary

The Guia Manager is responsible for managing and supporting Guia operations and, in collaboration with other members of a multidisciplinary primary care team, help patients get the support they need to meet their preventive, chronic, and acute care needs. The Guia Manager hires, onboards, trains, supports, and provides operational oversight for process and care delivery. In supporting Guias, the Guia Manager serves to provide support for complex patient scenarios and serves as a role model and leader among peer Guias. Our Guias build relationships with patients in a clinical setting and in the community by working alongside medical providers, nurses, other Guias, medical assistants, and behavioral health specialists in a collaborative and empathetic team to improve patient outcomes. Guia Managers play a key role by overseeing a team of 8 – 12 Guias that carry out these daily functions.

Essential responsibilities consist of but not all inclusive:

· Lead a team of 8 – 12 Guias and support them through problems affecting the care of patients, conflict resolution, and general coaching

· Envision and refine workflow and procedures, deliver operational optimization; review and provide program feedback on training, protocols, and policies; and co-create new training modules with Guia SVP if needed

· Coach performance improvement and ensure Guias meet key performance indicators and remain up to date with training and certifications

· Identify staff development and training needs and ensure training is obtained

· Perform weekly clinic visits and lead weekly Guia team meeting

· Manage day to day Guia operations (software, process, and patient advocacy)

· Administer quality checkpoints (support and oversight of documentation, schedules, etc)

· Track and manage Guia caseloads, data reports, patient enrollment, progress towards goals, program expenses, and other program features

· Recruit, interview, hire, onboard, and supervise Guias

· Build and maintain effective relationships with other care team members that result in timely and appropriate patient follow-up

· Work with Community Liaison to develop relationships with various organizations (e.g., faith-based groups, hospitals)

· Conducts review of Guia documentation and workflow tasks

· Occasionally supervise home and virtual visits conducted by other Guias to ensure program fidelity

· Meet with other Guia managers to exchange best practices and attend any mandatory staff meetings/trainings

· Counsels Guias with social work needs (e.g. APS reporting, assisting with a patients’ medical barriers; clinical-social issues)

· If needed, actively engage a panel of assigned patients within Suvida Healthcare during the clinic’s ramp-up phase, and function as a back-up thereafter

· Other duties as assigned by the Guia SVP

Education Requirements

· Master’s Degree in healthcare or related field

Minimum Experience and Skill Requirements

· Experience in a customer service environment

· Experience in assessing and addressing SDOH

· Experience in complex medical-social case management

· Clinical social work experience, such as being a LMSW

· Management experience, such as leading teams

· Able to articulate Suvida Healthcare’s mission in relation to patient satisfaction and patient outcomes

· Excellent interpersonal communication skills with exceptional listening abilities

· Compassionate, kind, and open-minded

· Teamwork experience

· Proficient with computers, mobile devices, medical devices, and Microsoft Office Suite

· Written communication skills

· Strong organizational and time management skills, as evidenced by capacity to prioritize multiple tasks and role components

· Ability to work independently and exercise sound judgment in interactions with providers, payors, patients, and their families

· Effective oral and written communication skills

· Able to care for patients in-home, in-clinic, and remotely

· Bilingual/Bicultural (English and Spanish) Required

Physical Demands

While performing the duties of this job, the employee is required to sit for prolonged periods of time, stand, walk, talk, hear, and reach with hands and arms. Hand eye coordination is necessary to operate computers and other office equipment; must be able to operate a motor vehicle. When representing Suvida Healthcare at external events, the Guia Manager is also required to stand for prolonged periods of time, kneel, crouch, bend and lift, and able to move up to 30 pounds. The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

I acknowledge that the above job description accurately reflects my job duties, but Suvida Healthcare may require that I perform duties not included in this job description required for effective teamwork.

Job Type: Full-time

Pay: $13.15 - $42.96 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Tucson, AZ: Reliably commute or planning to relocate before starting work (Required)

Language:

• Spanish (Required)

License/Certification:

• Licensed Certified Social Worker (Required)

Work Location: In person

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