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Job Summary & Mission:

We are seeking a full time QA II Analyst to join our mobile QA team within the Customer Experience Engineering organization in Starbucks. Our mobile apps are used every day by millions of Starbucks customers to order drinks, reload their Starbucks card, buy digital gift cards, and manage their Starbucks rewards account. The Customer Experience Engineering org is in the forefront of the Starbucks digital platform and as a core member of the team, you will maintain a high bar for quality on our iOS and Android mobile apps. You will own major features and will work closely with different disciplines across the organization from planning to release. This role requires a strong, self-driven team player who is passionate about software quality assurance and has experience in mobile app testing, Agile testing capabilities, experience with Accessibility testing, knowledge of UI automation, and excellent communication skills.

Primary Daily Responsibilities:

-Writing test plans for new features and supporting existing features during updates and redesigns

-Executing regression test cases for the monthly releases using beta release candidates

-Owning features through planning, implementation, and delivery

-Collaborating daily with, but not limited to QA, Product Managers, Product Design, Engineers, Backend Engineers, and API team.

Summary of Experience:

• 3+ years’ experience in Quality assurance and testing.
• Demonstrated collaboration on project teams and interaction with project managers, business and functional analysts, developers and the business community directly related to quality assurance responsibilities and roles. (3 years)
• Experience with reading, interpreting, and reviewing code is preferred but not required.
• Demonstrate test management processes and technical skills, including an understanding of manual and automated test execution and performance related tools. (3 years)
• Demonstrate knowledge using version control and defect tracking methods, including an understanding of associated tools. (3 years)
• Knowledge of application software development life cycle concepts, lean and agile best practices, environment and configuration management, as well as test management methodologies and practices. (3 years)
• Knowledge of HTTP Proxy applications: Charles/Fiddler
• Experience testing on iOS or Android (2-3 Years) having both is a plus
• Experience working in an Agile environment is a plus
• Experience with Android Studio or xCode (1- 3)
• Experience using ADB / Logcat/StackTrace ,etc.
• Experience with Jira is a plus
• Experience with TestRail is a plus

Required Knowledge, Skills and Abilities:

• Outstanding organization and planning skills
• Exceptional communication skills with the ability to communicate clearly and concisely, both orally and in writing
• Excellent facilitation and presentation skills
• Excellent risk mitigation and process improvement skills
• Sensitivity and collaborative relationship-based awareness working with project sponsors and stakeholders
• Strong attention to detail
• Motivation to improve the app experience beyond what is outlined in the spec
• Product intuition and user empathy
• Exceptional analytical, problem-solving, and decision-making abilities
• Technical systems knowledge for various applications and systems
• Ability to manage numerous concurrent projects, activities, and tasks under time constraints
• Team player who exhibits effective interpersonal skills with a collaborative style
• A demonstrated track record of maintaining and improving individual as well as team job skills through training, self-research and self-study
• Ability to interpret and understand the architecture and infrastructure of systems

Core Competencies

Puts the Customer First: Has a relentless focus on the customer. Understands what the customer wants and how to best deliver the experience.

Works Well with Others: Listens and communicates well with others within and outside of Starbucks. Creates a team environment that is positive and productive.

Leads Courageously: Takes personal responsibility to do the right thing and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions.

Develops Continuously: Continuously seek opportunities to improve self and others. Leads with trust, honesty, and commitment to hire, coach, and develop partners to achieve their potential.

Achieves Results: Understands what drives overall business success and is accountable to prioritize and deliver quality results. Demonstrates knowledge of core products and processes to get results. Anticipates obstacles and takes action to prevent or minimize their impact.

The pay range for this position may be narrower than that displayed, depending on where the work is performed.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.