• Customer Meetings: Leads and attends customer meetings in person and via collaboration tools. Prepares and delivers technical proposals and presentations with the appropriate level of business acumen for the audience. Provides broad scope responses to solution and technology questions. Understands and articulates the business value and financial impact of the solution.
• Demonstrates advanced solution selling abilities and effective, pro-active customer communications. Interacts with all levels of customer's management team.
• Customer Solution Development: Craft and propose custom solutions that differentiate Lumen’s services and meet customer’s requirements and objectives by asking probing questions that are meaningful to the customer to collect information that enables the sales team to be more effective and responsive to customer’s needs. Independently completes highly complex and custom designs.
• Internal and External Training: Advises customers, sales and customer success on technical aspects of proposed solutions including fit to customer’s needs, features, availability, etc.
• Thought Leadership: Internal feedback loop to product management, sales and customer success leadership teams regarding the business value, product features/functionality, and service implementation/management.
• Customer Advocate: Acts as customer advocate, participating in pre-sales efforts including technical sales presentations, architecture design discussions, proof-of-concept engagements, RFP/RFI responses, solution demonstrations, and technical workshops. Deliver findings including key pain points, proposed solutions to meet business needs, and ROI. Cy. Design, architect and demonstrate visionary solutions in a way that closely reflects our customers technology roadmap.
• Lifecycle / Ecosystem Partnership: Support local sales teams in pursuit of key business opportunities, engage customers to address aspects of the data lifecycle. Collaborate with Client Success Executive/Manager, Solution Sales Overlay teams, and Product Management to deliver the appropriate solution and establish credibility and trust with the customer.

• Minimum 5 years of experience with technology focused in pre-sales, engineering, consulting or similar background.
• Technical pre-sales and/or consulting experience with a progressive track record of increasing levels of solution complexity and responsibility. Able to develop relationships and communicate with senior level customer technical staff and line of business executives. Demonstrated ability to provide consultative guidance and solution design to large enterprise or government customers.
• Possess knowledge of Enterprise Architecture and Design with ability to act autonomously across multiple technology areas.
• Demonstrated proficiency of technical solution knowledge across a minimum three of the four Lumen technology pillars (global network infrastructure, edge cloud capabilities, connected security, communication and collaboration services).
• Experience in solution consulting - ITIL.
• Strong understanding in Cloud & Architecture design. – Azure, AWS
• Strong understanding in Network Functions Virtualization.
• Strong understanding in Security solutions. - Fortinet, SASE
• Strong Telecommunications Layers 1/2/3/4/5/6/7
• Communication: Ability to independently orchestrate & lead discussions with clients across many levels including C-level, VPs and Directors within IT.
• Sales Ability: Ability to understand the economic implications of a technical solutions. Can lead discussions with internal stakeholders to construct Total Cost of Ownership & evaluate Return on Investments for large enterprise customers when identifying & crafting customer solutions. Ability to lead complex deal discussions with internal ecosystem including sales, customer success, product & engineering that consider not only technical design but also the customer experience requirements and implications throughout the stages of the customer journey, crafting solutions that achieve the customer’s desired business outcomes with sophisticated operational models across multiple Lumen technology pillars.
• Approach: Highly proactive, consultative, creative and positive with a can-do attitude even in the most difficult circumstances.
• Problem Solving: Expert problem-solving skills and ability to methodically understand and resolve complex issues across multiple products to integrate into a seamless customer solution. Must demonstrate the ability to focus ambiguous customer needs into specific, deliverable requirements. Must demonstrate creative solution development.
• Work Style: Ability to work independently, part of a team or pull together and lead a team to build complex customer solutions. Must be able to build strong team relationships and easily transfer technical information.
• Presentation Skills: Excellent presentation skills as well as the ability to build and present high-quality solutions to both technical and executive audiences that articulate the business value of the technical solution.
• Some Travel required.
• Industry certifications are a plus.
• Education: B.S. in related field or equivalent work experience in the private sector or military

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