The Honey Plzzzz Feet Retreat & Spa Front Desk Receptionist's responsibilities include the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed. Additionally, the Front Desk Representative assists with transitional cleaning of the spa and relaxation area as needed.

Part-time position with potential to become full time. *

• Be on time for shift and maintain consistent, regular attendance record

• Properly open and close the spa each day according to Standard Operating Procedures.

• Accurately book, change and cancel spa appointments.

• Acknowledge and greet everyone who enters and leaves the spa.

• Ensure that the check-in, check-out and payment process is handled in accordance with company policy

• Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation.

• Utilize spa computers with skill and proficiency; document guest information in electronic record as directed.

• Familiarity with Spa Booking Softwares

• Answer the phone promptly and use the guest’s name throughout the phone conversation; operate the phone system accurately and efficiently.

• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.

• Maintain eye contact when addressing external and internal guests; develop professional and personalized relationships with regular guests.

• Handle guests’ questions and concerns promptly, professionally and courteously.

• Maintain complete confidentiality in all guest matters in accordance with company policy;

• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.

• Maintain a clean; safe, fully stocked and well organized work area.

• Ensure adequate stock of supplies and equipment; inform management when stock is low.

• Must be able to work without constant direct supervision and remain at assigned post for extended periods of time.

• Maintain a positive attitude and contribute toward a quality work environment.

• Regularly attend, participate in and support training and staff meetings for the spa.

• Ability to perform the duties of the Retail Consultant as needed.

• Assist in all areas of spa operation as requested by management.

• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

Job Type: Full-time

Pay: $11.00 - $13.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 4 hour shift
• 8 hour shift
• Monday to Friday
• Weekend availability

Shift:

• Day shift
• Evening shift

Supplemental pay types:

• Bonus pay
• Tips

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekend availability

Ability to commute/relocate:

• Atlanta, GA 30316: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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