Location: Pleasanton, California
Team: Engineering Services
Work Type: Full Time / Contract
Nisum is a leading global digital commerce firm headquartered in California, with services spanning digital strategy and transformation, insights and analytics, blockchain, business agility, and custom software development. Founded in 2000 with the customer-centric motto “
Building Success Together®,” Nisum has grown to over 1,800 professionals across the United States, Chile,Colombia, India, Pakistan and Canada. A preferred advisor to leading Fortune 500 brands, Nisum enables clients to achieve direct business growth by building the advanced technology they need to reach end customers in today’s world, with immersive and seamless experiences across digital and physical channels.
What You’ll Do
- Should be able to design new tools to monitor and intelligent alerts that help discover failures/issues in a timely fashion and work with engineers to identify the root causes and fix problems.
- ServiceNow or similar ITSM Service Management tools
- Work in an e-Commerce retail environment.
- Work with configuration management tools such as Ansible, Chef, and Puppet
What You Know
- Adept at performing Root-cause analysis of complex problems involving multiple parties, networks, hardware, and software that relates to distributed cloud-based systems concerning scaling, performance, or network issues.
- Diagnose, isolate, and debug production issues to quickly resolve customer-facing incidents.
- Performs proactive analysis and troubleshooting to predict and prevent production incidents
- 3+ years’ experience in a technical support role. Act as Level 3 support on 24/7 on-call rotation. As needed act as an escalation point for Engineering Support and escalate to the Engineering team for assistance and troubleshooting.
- 4+ years of experience working in Cloud based systems preferably Microsoft Azure or Google Cloud in order of preference.
- Should have a strong systems background and be conversant with Application Development Technologies. Provides recommendations for and helps troubleshoot Java-based systems including Core Java, JVM internals, Garbage collection, Memory management, Unix OS, Database (RDBMS/NoSQL), and Apache Kafka.
- Should have a good understanding of Networking: Understanding and performing TCP dumps, snoop, and other network sniffers. Understands and applies knowledge of most protocols (TCP/IP, HTTP, UDP, etc.) and types of Load Balancers.
- 4+ years of experience working in Cloud based systems preferably Microsoft Azure
- Working knowledge of Web-related technologies including DNS, HTTP, HTTPS, and SSL Certificates
- 2+ Experience in Python and Shell scripting.
- Conversant with APM tools like App Dynamic, Data Dog, or Dynatrace in order of preference.
- Experience with Log Analytics systems like Azure Analytics and Splunk in order of preference.
- Experience with Jenkins-based CI/CD processes for release management.
- Experience working on Analytical Data River/Lake systems like Snowflake will be highly preferred.
- Should be able to design new tools to monitor and intelligent alerts that help discover failures/issues in a timely fashion and work with engineers to identify root causes and fix problems.
- Experience with ServiceNow or similar ITSM Service Management tools
- Working experience in an e-Commerce retail environment.
- Experience with configuration management tools such as Ansible, Chef, and Puppet
Good To Have
Education
- 4-year degree (Computer Science, Information Systems, or related functional field).
Compensation Band
- $120-140k per year
Nisum is an Equal Opportunity Employer and we are proud of our ongoing efforts to foster diversity and inclusion in the workplace.
Please Note :
chrismaxcer.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, chrismaxcer.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.