Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.

About Northwest Ace Hardware Company Inc.
Northwest Ace Hardware Company Inc. has nine locations in Virginia. Our locations are as follows: 2303 Williamson Road, Roanoke, Va 24012, 2913 West Main Street, Salem, Va 24153, 432 E Ridgeway St, Clifton Forge, VA 24422, 2113 Washington Ave, Vinton, Va 24179, 3647 Brambleton Ave, Roanoke, VA 2418, 7650 Williamson Rd, Roanoke, VA 24019, 1188 Mica Rd, Ridgeway, VA 24148, 4697 Cleburne Blvd, Dublin, VA 24084 , 520 Roanoke St, Christiansburg, VA 24073 and 3450 Robinhood Road, Winston Salem, NC 27106, 110 Inge Street, Blackstone, VA 23834, 526 W Fleming Drive, Morganton, NC 28655, 3347 NC 127, Hickory, NC 28602, 801 Kabrich, Blacksburg, VA 24060 and 2700 NC 66, Walkertown, NC 27051

There is a Full Time STIHL Mechanic 526 W Fleming Drive, Morganton, NC 28655 Must speak with a manager to be considered.

Diagnose, adjust, repair, or overhaul small engines used to power lawn mowers, chain saws, and related equipment.

General Summary
The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.
FULL TIME OR PART TIME POSITION - YEAR ROUND

Essential Duties & Responsibilities
Include the following. Other duties may be assigned.

Customer Service:

• Provide a positive representation of Northwest Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Store Operations

• Assist in creating a positive, professional and safe work environment.
• Assist with receiving, checking in and stocking of merchandise throughout the store.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
• Assist with merchandise resets through the store.
• Provide assistance to Department Specialists, i.e. price changes, special orders.
• Ensure signage is current throughout the store.
• Operate forklift with proper training.
• Communicate any Store Support Center issue to General Manager for follow up.
• Communicate any merchandising, cost control or sales idea to General Manager.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

Other Essential Requirements
Northwest Ace Hardware Company Inc. is open 7 days a week. You must be available to work flexible schedule

1) Remove engines from equipment, and position and bolt engines to repair stands.

2) Repair and maintain gasoline engines used to power equipment such as portable saws, lawn mowers, generators, and compressors.
3) Repair or replace defective parts such as magnetos, water pumps, gears, pistons, and carburetors, using hand tools.

4) Replace motors.

5) Test and inspect engines to determine malfunctions, to locate missing and broken parts, and to verify repairs, using diagnostic instruments.

6) Grind, ream, rebore, and retap parts to obtain specified clearances, using grinders, lathes, taps, reamers, boring machines, and micrometers.

7) Record repairs made, time spent, and parts used.

8) Show customers how to maintain equipment.
9) Sell parts and equipment.

10) Adjust points, valves, carburetors, distributors, and spark plug gaps, using feeler gauges.

11) Dismantle engines, using hand tools, and examine parts for defects.
12) Obtain problem descriptions from customers, and prepare cost estimates for repairs.

13) Perform routine maintenance such as cleaning and oiling parts, honing cylinders, and tuning ignition systems.

Reassemble engines after repair or maintenance work is complete


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