This position will perform duties to service BND DEAL Student Loans throughout the entire loan lifecycle, including counseling on the loan origination process, avoiding delinquency, student loan refinance and successful repayment. This position is the primary inbound call contact for our student loan customers and requires excellent verbal and written communication skills. In addition to their primary duties the customer service team supports their coworkers within the Education Market on special projects. A successful candidate is detail oriented, has excellent time management skills, is willing to be flexible and will dedicate themselves to understanding all aspects of the DEAL Student Loan program to provide positive interactions with our internal and external customers.

• Requires a high school diploma or GED and four years of related customer service work experience related to servicing a variety of products or services, receiving and analyzing information to find solutions, and addressing customer concerns. Strong written and verbal communication skills are required for this position.

• College or vocational education focus in accounting, business administration, banking, economics, or finance may be substituted for the four-year work experience requirement on a year-for-year basis.

Please attach a resume and cover letter to your electronic application. All application material must be received by 11:59 pm on the closing date. Application form and resume should demonstrate the knowledge, skills, and abilities that are needed to meet the minimum qualifications for this position. Application materials will be scored based on a 100 point job related personnel system. Applications should include information which directly addresses how the applicant meets the minimum qualifications and summary of work. It is very important to be thorough and detailed on all your application materials.

Applicants who experience technical difficulties during the application process should contact recruiter@nd.gov or 701.328.3290. If accommodations or assistance is needed in the application or interview process, please contact Melanie Moen at 701.328.5616 or 800.472.2166 ext. 3285616 or TTY 800.366.6888.

Notice to prospective employees that the Bank of North Dakota complies with the U.S. Dept. of Labor Family and Medical Leave Act (FMLA); and all information contained within, at https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf

A credit, state and federal background check will be conducted on the final candidate.

The State of North Dakota and this hiring agency is subject to the confidentiality and public disclosure requirements of N.D.C.C. 44-04-18.27. Please be advised that your application and any records related to the application may be an open record subject to public disclosure.

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. § 23-12-10.