Description

Job Information:
Title: Superintendent, Telephone Switch Operations (1324)
First Date of Posting: 5/15/2023
Last Date of Filing: 6/12/2023
Authority: TA/OA
Department: Subways
Division/Unit: MOW-Electronics Maintenance Division
Reports to: General Superintendent
Work Location: 130 Livingston Street, Brooklyn
Hours of Work: Managerial

Candidates selected for this position on the NYC Transit payroll may be placed in a competitive or non-competitive class position based on their qualifications. Qualified candidates who are placed in a competitive class position are eligible for the 55-a Program. Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the following link https://www1.nyc.gov/site/dcas/employment/55-a-program.page

Compensation:
Salary: $88,539 - $139,949

Grade D/ 636 hay points
UTLO rate: $131,500

Responsibilities:

The selected candidate will be responsible for the in-house maintenance and operation of NYC Transit’s Telephone Switch Network (PBX), comprised of eight central office grade PBX platforms located throughout the NYC Transit system. Responsibilities will also include managing and operating a 24/7 command center and all field functions for preventive and remedial maintenance, upgrades and expansion; as well as maintaining and tracking all documentation and configuration information. The selected candidate will manage a diverse staff consisting of Professional & Technical Employees, Maintenance Supervisors and Telephone Maintainers that are tasked with ensuring a safe, prompt, and proper response to all voice telecommunication service interruptions; interface and coordinate with various technical and non-technical department staff and senior management throughout NYCT and other MTA agencies, vendors and contractors for ongoing capital and non-capital projects; escalate service interruptions that directly or indirectly affect the ability to provide safe and reliable train service.

Education and Experience:
A bachelor’s degree from an accredited college in computer science, communications, or a closely related field of study, and 8 years of full-time related experience, of which 5 years must have been in a managerial/supervisory capacity; Or

A satisfactory combination of education and experience.

Desired Skills:

• 
  Experience as a communications technical lead and/or supervisory role.
• Knowledge of manufacturer and industry standards and practices as applies to NYCT's networks and infrastructure.
• Ability to interpret and understand networking drawings and nomenclature for both legacy and emerging technologies.
• Knowledge of telephone switching instruments, user features and high speed transmission systems.
• Ability to research, analyze, and respond to all inter and intra departmental inquiries from all stakeholders including senior management with a high degree of customer service and integrity.
• Excellent verbal, written, and interpersonal skills.
• Proficiency utilizing a desktop PC and applications such as MS Office.
• Knowledge of NYCT Rules/Regulations, and Safety Practices and Procedures
• Experience working in a Union environment.

Selection Method:

Based on evaluation of education, skills, experience, and interview.

Other Information:
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

How To Apply:
MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the “Careers” link.

Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.

Equal Employment Opportunity:
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.