Employment Type:

Shift:

Description:

The Supervisor of Admitting monitors patient volumes and registration processes to maximize operational efficiency on a day-to-day basis. They ensure registration staff support the mission, values and goals of the organization by following policies and procedures; and complying with all Federal, State and Local regulatory agency and payer requirements.

They promote a positive image of the department and ministry organization in all Internal and external communications and through conduct and behavior. They schedule staff to ensure a high level of department efficiency and effectiveness. The Supervisor of Admitting shares responsibility with the department Manager for monitoring the accuracy of demographic and financial data obtained.

Position Responsibilities

• Is a knowledgeable resource person and role model for department staff; maintains ability to consistently perform non-managerial department specific tasks and responsibilities at acceptable levels; including bed control, outpatient registration and admission workflows and bank room reconciliation and deposits.
• Supports the department by performing quality assurance (QA) audits of individual registrars; monitoring productivity and other key performance indicators, as assigned, and accurately reports findings to management.
• Assists with department orientation and training of new hires and if applicable, to successfully pass competency exam(s). On an ongoing basis, provides coaching and counseling to staff and when recognized, reports individual or departmental developmental needs to management.
• Maximizes workflow and process efficiency in the department by scheduling staff consistent with patient volume trends.
• Monitors patient volumes throughout the day and adjusts staff schedules to ensure staffing levels are appropriate to meet demands.
• Shares responsibility with Manager for covering work shifts or partial work shifts; when extenuating or extreme staffing shortages arise. Interacts with patients, visitors, staff and co-workers in a manner consistent with the Ministry Organizations MAGIS values and Standards of Conduct. Communicates effectively with internal and external customers by using AIDET and effectively with internal and external customers by using AIDET and patient rounding communication skills. Displays appropriate customer relation skills when dealing with difficult, confused and/or irrational behavior from patients, visitors, staff and co-workers.
• Ensures departmental compliance with Federal, State and Local regulatory agencies and insurance carrier requirements; as well as, Ministry and departmental policies and procedures by consistently monitoring registrations, work queue productivity, and, order entry accuracy and thoroughness.
• Keeps current on all changes regarding reimbursement and billing procedures and communicates changes in policy or procedures to staff to ensure compliance with new requirements.
• Contributes to employee development by conducting periodic in-services, and/or, individual coaching and counseling sessions to discuss concerns, problems and changes in policies and procedures.
• Demonstrates fairness in job assignments and in the recommendation of corrective action or employee recognition.
• Provides appropriate documentation in organizational, departmental and/or employee files to support corrective action, promotion and/or employee recognition. Tra
• Checks staff attendance and punctuality; overtime, sick time and paid time off and reports to Manager, patterns of unacceptable or abusive behavior.
• Monitors use of materials and supplies and overall expenditures of the department and reports to Manager on known, or potential, negative impacts to departmental budget

Requirements:

• Associate's degree OR equivalent training acquired via work experience or education; Bachelor's degree preferred.
• 3-5 years of previous job-related experience; 6-10 years preferred.
• Broad, practical experience with admissions, registration, scheduling, accounts receivables and point of service collections.
• Demonstrated ability to set priorities, meet multiple deadlines and motivate staff by leading by example.

Benefits on your 1st day: Medical, Dental, Vision, Life Insurance, retirement plan with matching contributions, generous PTO plan, tuition assistance, 7 paid holidays and more.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.