Duties

The position services as a first -level Supervisor in the Support Services, Communications section of Patient service under the Business Office at the VA Boston Health Care System. This facility consists of 3 campuses, 1- 230 medical, surgical, tertiary care hospital for BHS, 1 -225 bed facility consisting of psychiatry, detox, nursing home & domiciliary, 3 major primary care facilities with specialty clinics and 2 day surgery units, with 3 satellite clinics and 5 CBOC's. The facility is a teaching hospital with several medical school affiliations and various surrounding hospitals. The position Supervisor assists the Chief of Support Services by supervising, managing, and directs a variety of support service programs within the communication section, they include, but are not limited to: Incumbent assists the Chief with fund Control Point Activities (FCP) for 2 high profile fund control points totaling $550,000.00 annually. He or She ensures availability of funds, reconciliation of funds with IFCAP, FMS and fiscal Service. Incumbent is responsible for timely processing of invoices using the IPPS/ view star on-line certification FMS process in accordance with Prompt Payment Act, prevents delays in payments to avoid interest penalties or any adverse action against the government as a result of non-payment for services.

Provides technical administrative assistance, advice and support to all levels of management. Incumbent provides services and technical counsel necessary to meet the procedural legal and administrative requirements relating to the various support services programs provided.

As the first -level supervisor, he or she will assist the chief with assigning and reviewing work given to employees on a daily, weekly or monthly basis. Assuring that the production and accuracy requirements are met. Responsible to plan, recommend and develop performance standard and conduct performance evaluations on a semi-annual basis. Documents competency of employees through annual competency assessments.

The incumbent will assist with the planning of work to accomplished by subordinates and adjust priorities: prepares schedules for completion of work. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.

The supervisor will assist in resolving controversial personnel management problems including those referred by other supervisors. He or she will assist in interviews for positions, recommends appointments, promotions or reassignment for such positions. Hears and resolves complaints from employees, and refers group grievances and more serious unresolved complaints to a higher-level supervisor or manager. Incumbent will affect minor disciplinary measures, such as counseling, and recommends other action I more serious instances.

Implements plans to ensure agency programs such as equal employment opportunity; labor relations, performance management, etc. are effectively implemented for all sections.

Work Schedule: Monday through Friday, 8:00am until 4:30pm
Telework: On Ad-Hoc basis only
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Program Support Assistant - External/PD006490
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required
Recruitment Incentives: Not Authorized
Permanent Change of Station: Not Authorized

Notifications:

• This is an NAGE Bargaining Unit Position.
• This position is covered by locality-based comparability pay.
• Selectee may be required to work at any Boston Healthcare System campus if needed.
• May be required to attend conferences at other facilities or other VA sites on occasion.
• The incumbent may be required to travel to other VA campuses and CBOC's.
• Current employees must submit copies of their most recent SF50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (competitive or excepted). In some cases, more than one Sf-50 may be required to show a higher grade previously held.
• This position is in the competitive service.
• Time-in-Grade Restriction: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also met time-in-grade requirements. The grade may have been in any occupation but must have been held in the Federal service.-Interchange Agreements with Other Merit Systems: Employees who occupy medical or medical-related positions and were appointed under 38 U.S.C. 4701(1) or (3) formerly 38 U.S.C. 4104(1) and (3) must be serving in a full-time position without time limit and have served continuously for at least one year in this other merit system to be eligible to convert to the Title 5 System. Some exceptions to this rule may apply if you have previously acquired tenure under a Title 5 appointment.
• Veteran's preference does not apply to this announcement

Requirements

Conditions of Employment

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

How You Will Be Evaluated

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Review our benefits

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  Documents Accepted:
  

  • Cover Letter
  • DD-214/ Statement of Service
  • Disability Letter (VA)
  • Resume

  
  Documents Required:
  

  • Resume

  
  Please review the above list(s) to ensure you have included all necessary documents required for your application.Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted.
  
  Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.
  
  Applications are accepted online. Applying online will allow you to review and track the status of your application.

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• How to Apply

  All applicants are encouraged to apply online.
  
  To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 05/24/2023 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/11961234.
  
  1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
  
  2. Click Submit My Answers to submit your application package.
  
  NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
  
  To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

  
  

  Agency contact information

  Milan Neville

  Phone

  (774) 257-4954

  Email

  Milan.Neville@va.gov

  Address

  VA Boston Healthcare System
  940 Belmont Street
  Brockton, MA 02301
  US

  Next steps

  After the vacancy announcement closes, applicants are evaluated to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

Clarification from the agency

ALL US CITIZENS. DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (COVID-19 - VA 005) in-accordance with 5 U.S.C. 3304(a)(3) and 5 CFR 337.205(b)(1)-(4).