MetroWest Medical Center is the largest community health care system between Worcester and Boston. MetroWest Medical Center is committed to providing high quality, comprehensive care, at a location close to home. The 307-bed regional healthcare system includes Framingham Union Hospital, Leonard Morse Hospital in Natick, and the MetroWest Wellness Center. MetroWest Medical Center has been named to the 2019 America’s 100 Best Hospitals List by Healthgrades.

GENERAL SUMMARY:
The Procedural Scheduler (Level 1) is responsible for scheduling patients for a specific department(s). The position has significant communication requirements with practice offices. The job requires excellent communication skills to build collegial relationships with surgeons’ physicians, patients and staff. The position may also require assisting with other areas key to the continuity of patient care.

RESPONSIBILITIES:
Schedules clinical procedures to promote consistent high-quality clinical care, including scheduling the correct procedure, site and supplies
Schedules and registers patients via phone interaction to organize, arrange and coordinate patient and facility needs by considering variables as diagnosis, personal resources, equipment needs, patient availability, patient need, duration of treatment, insurance eligibility, safety needs and physician orders
Obtains and enters all necessary information from physician office requesting operating room or procedure room time
Communicates patient needs and resource requirements to ensure appropriate resources are available prior to scheduling. Interprets scheduling implications or limitations
Maintains high productivity and performs efficiently, regardless of whether the work volume is high or low. Appropriately prioritizes work activities. Responds to difficult situations with self-control and a positive attitude.
Allows adequate time for each procedure including individual physician requests, room turnover and other aspects of the facility schedule
Validates credentials of providers
Works with Hospital Directors, Chief Nursing Officer, and other hospital leaders to manage block time, as applicable
Assists other employees and with other duties as required

ONBOARDING PROCESS:
Please be advised that candidates must successfully complete a background check and pre-employment health screening which includes a drug screen.

KNOWLEDGE, EXPERIENCE, AND OTHER JOB REQUIREMENTS:
High School Graduate diploma (or equivalent)
1 year of scheduling experience (or related)

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.