Team Lead, Client Support Job at Oracle
We’re on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives. Our mission? To create a human-centric healthcare experience powered by unified global data.
It’s a big challenge, but big challenges are what we do best. We’re already transforming major healthcare organizations — helping them turn data into lifesaving decisions and better patient care.
We want people just as dedicated as we are to improving health equity and delivering quality care across the globe. If you’re excited about making healthcare more human, you’ve come to the right place.
Responsibilities
As a Team Lead, Client Support you will lead an application team to successfully execute client deliverables. In this role, your responsibilities will include planning, delegating, and directing the team’s day-to-day work to achieve operational targets or objectives with contribution to the immediate results for the team or department. As well as communicate policies, practices, and procedures within the immediate area of responsibility to stakeholders within the department. Utilizing your knowledge of ideal outputs for Oracle Cerner , you will identify and lead team-level quality and process improvement initiatives. Leadership aspects include consistent and timely training, guidance, and feedback to encourage associate success, providing input on staffing and performance decisions for direct reports, and overall supervision of associates on your team.
Responsibilities
The Team Lead, End User Support will provide management and leadership support to associates assigned to support specific software, hardware, and/or system solutions. As an End User Support Team Lead you will be responsible for managing and directing the day-to-day operations of associates assigned to support of specific software, hardware, and/or system solutions. You will need to ensure all phases of technical support are properly coordinated, scheduled, monitored, tracked, escalated and/or resolved. Other responsibilities will be to prioritize and schedule work, allocate resources, monitor progress, and support change management efforts; ensure support efforts meet quality standards, promote client satisfaction, and adhere to service level agreements; act as a resource for questions/issues and serve as an escalation point for solving complex issues or situations.
Basic Qualifications
Basic Qualifications
- At least 5 years total combined related work experience and completed higher education, including:
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- At least 1 year customer service, call center, hospitality and/or technical support work experience
- At least 4 years additional work experience directly related to the duties of the job and/or completed higher education
- Receipt of the appropriate government security clearance card applicable for your position
- Due to the client contract you will be assigned, this position requires you to be a U.S. citizen
- Preferred Qualifications
- At least 1 year people management, matrix management, project management or other indirect leadership work experience
- Bachelor's degree or equivalent relevant work experience
- Expectations:
- Perform other responsibilities as assigned
- Willing to work additional or irregular hours as needed and allowed by local regulations
- Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
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