Technical Service Coordinator - Aftermarket - ASNA Job at Bosch Group
Company Description
The Bosch Groupis a leading global supplier of technology and services. It employs roughly 402,000 associates worldwide (as of December 31, 2017). The company generated sales of $88.2 billion in 2017. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.
As part of the Mobility Solutions division, the Florence, KY plant isone of the world's leading automotive steering supplier locations. Robert Bosch Automotive Steering LLC is growing in the market and continues to innovate and develop new products to meet customer needs.
Job Description
Technical Service Provider to Aftermarket customer base within QMM. Duties and tasks are frequently non-routine. Resolves most questions and problems, and refers only the most complex issues to higher levels.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Qualifications
Bachelor's degree (B.S.) from a four-year College or University; or three to five years of related experience and or training; or an equivalent combination of education and experience. Their experience should be gained in areas of engineering or technical operations.
Additional Information
The Bosch Groupis a leading global supplier of technology and services. It employs roughly 402,000 associates worldwide (as of December 31, 2017). The company generated sales of $88.2 billion in 2017. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.
As part of the Mobility Solutions division, the Florence, KY plant isone of the world's leading automotive steering supplier locations. Robert Bosch Automotive Steering LLC is growing in the market and continues to innovate and develop new products to meet customer needs.
Job Description
Technical Service Provider to Aftermarket customer base within QMM. Duties and tasks are frequently non-routine. Resolves most questions and problems, and refers only the most complex issues to higher levels.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Monitor and respond to Aftermarket Technical Hotline
- Respond to customer inquires (Automotive and Commercial Vehicle) dealing with technical concerns or questions
- Identify new Aftermarket Business opportunities (e.g. Service Programs) for the market
- Creation (if required), maintenance and distribution of all technical service documentation. This includes customers and internal support / business units.
- Assist Warranty and Quality in the identification of technical failures as required.
- Assist AS/SNA -AM with Technical support for re-manufacturing and training requirements
- Schedule and provide product technical training for internal / external customers, incorporate 14 - Quality Basics
- Actively participate in monitoring and negotiations with customers and respective factory for resolution of technical issues.
- Enforces company policy and quality system (ISO/QS/ TS) within Business Unit.
- Assists Aftermarket Account Managers and Customer Service Representative in presenting Bosch Automotive Steering service capabilities to customers.
- Performs related tasks as needed
- Need to be flexible with travel as position will demand pro and reactive business related needs in supporting the OE, Dealership and Bosch Service Networks.
- Align FleP Technical Support strategy with QueP
- Provide Technical Support for re-manufacturing QueP
- Support manufacturing and Engineering for service integration
- Monitor Engineering changes to ensure serviceability throughout EDOP
- PPAP responsible for Service PC only
- Coordinate & ensure OES related SPPS response is provided to the customer within a 24-hour period
- Establish US based EWS working with Power BI, Developed within AS/SNA-AM
- Proxy for Technical Service Engineer and Service Technician
Qualifications
Bachelor's degree (B.S.) from a four-year College or University; or three to five years of related experience and or training; or an equivalent combination of education and experience. Their experience should be gained in areas of engineering or technical operations.
Additional Information
- By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled.
- Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled.
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