Technical Support Specialist Job at Central New Mexico Community College
Central New Mexico Community College Albuquerque, NM 87106
$18.21 - $21.86 an hour
Compensation:
$18.21-$21.86
Compensation Type:
Employee
Employment Type:
Regular
Grade:
NE07
Position Summary
Provides advanced hardware, software and network support and technical training for a wide range of user organizations across the CNM college campuses.
Duties & Responsibilities
- Provides technical guidance and support to users and staff on a variety of comprehensive and complex hardware and software issues.
- Maintains high customer service standards in response to customer issues and questions.
- Investigates, analyzes and resolves complex hardware problems on computer systems; and performs advanced hardware repairs, maintenance, technical assistance and support.
- Analyzes and resolves problems on complex computer applications and systems; provides a wide range of technical assistance to departmental user support staff.
- Provides advanced technical assistance, support and troubleshooting in resolution of systems communication failures and conflicts.
- Maintains broad knowledge of current computer technology, equipment and systems; and participates in professional development activities.
- Performs other related duties of a similar nature and level as assigned.
- Employees are required to comply with safety regulations, procedures, protocols, OSHA standards, and wear personal protective gear if required.
Minimum Qualifications:
- Associate’s Degree in Management Information Systems or a related field and four (4) years related experience, including one (1) year of supervisory experience.
Best Consideration Date: 06/06/2023
EEO STATEMENT:
As an EEO employer, Central New Mexico Community College will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation. Central New Mexico Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S.
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