Summary

FHC is a growing company, and we want you to be part of it. We have been in business for over 20 years, are family-owned, and are seeking motivated and compassionate individuals who strive to provide exceptional customer experiences and services while complying with federal and state guidelines. This is a Temporary Project, set to last 3 weeks with the potential to get extended based on client needs. You must have your own PC to work this project.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Receiving in-bound calls and providing answers to questions with pre-scripted responses
• Occasional out-bound calls for verification purposes
• Data entry of sensitive information
• Providing compassionate and tactful service to community.

Competencies

• Basic proficiency with Internet Explorer, Microsoft Excel and Word, Outlook email, and Adobe Acrobat.
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situation appropriately
• Ability to handle sensitive and private information
• Well organized, results driven, and able to work in a fast-paced environment.
• Ability to resolve challenging situations calmly and professionally.
• Ability to manage time and prioritize

At this time we are Unable to hire residents of the following states: Washington, Hawaii, Alaska, California, Washington D.C., West Virginia, Colorado, Arizona, Oregon, Idaho, Nevada, Utah, Wyoming, Nebraska, North &South Dakota, Oklahoma, Vermont, Iowa, Wisconsin and Delaware.

Job Type: Temporary

Schedule:

• Day shift

Application Question(s):

• Do you have your own Windows PC or Laptop? Does it have 8GB of RAM and >2.2 GHz Processor? (No Mac/ios) Yes or No
• Do you have home internet service w/ at least 25MBPS? Can you hardwire into your modem/router? Yes or No?
• Does the schedule Monday - Friday 8am -5pm EST work for you? Are you available to start working on May 17th?

Work Location: Remote

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