APPLICATIONS SHOULD BE FILED ONLINE THROUGH CAPPS RECRUIT AT:
https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00032823

APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS:
Applicants may submit applications through Work In Texas (WIT), however applicants must complete the supplemental questions in CAPPS Recruit to be considered for the position. In order to complete the supplemental questions, please register and/or login to CAPPS Recruit and access your profile. Go to CAPPS Recruit to Sign In (Link: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en)

Your job application must be complete and thorough including responding to all the supplemental questions. Your application must contain complete job histories, which includes job titles, dates of employment, name of employer and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.

NOTES TO THE APPLICANT:

TMD State Employees support the Texas Military Department by delivering critical services that enable the agency to meet its strategic goals.

Military membership is not required for this position.

ABOUT US:

Our Agency: The Texas Military Department (TMD) is commanded by The Adjutant General of Texas, the state's senior military official appointed by the governor, and is comprised of the Texas Military Department (State & Federal Civilian Employees), the Texas Army National Guard (TXARNG), the Texas Air National Guard (TXANG) and the Texas State Guard (TXSG).

Our Vision: America’s premier state military organization comprised of professional mission-ready forces, fully engaged with our communities, and relevant through the 21st century.

Our Mission: Provide the Governor and the President with ready forces in support of state and federal authorities at home and abroad.

BRIEF POSITION SUMMARY

Performs highly complex (senior-level) computer systems support work in a help desk setting. Work involves providing first-line assistance for operational problems of Texas Military Department (TMD) technology systems and operating automated office equipment in a stand-alone, network, or mainframe environment. May assist in training others. Reports to the Texas Military Department JFHQ J6 Automation Support Center Section Chief. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

WORK HOURS: Monday-Friday, 8 hours a day, 40 hours a week

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Coordinates and/or reviews and prioritizes incoming operational issues and requests for technical assistance related to computers, software, and standard office equipment; identifies and logs the type of problem; and monitors the status to ensure a timely resolution.
• Coordinates the update of computers and mainframe applications.
• Coordinates the scheduling of all mainframe batch processing jobs.
• Coordinates and/or sets up equipment for employee use, and performs or ensures proper installation of cables, operating systems, or appropriate software.
• Provides routine technical assistance troubleshooting software and hardware problems, as well as problems involving office equipment such as phones, printers, and fax machines; recognizes and escalates difficult problems to a higher level of support.
• Assigns logons and rights, print queues, and directory structures; resets passwords; creates departmental groups; and runs security software.
• Develops procedures and training manuals and conducts presentations and briefings.
• Maintains records of daily data communication transactions, problems, remedial actions taken, and installation activities.
• Maintains computer and hardware inventory records for new and surplus equipment. Prepares reports on systems efficiency and utilization.
• Reviews and makes recommendations regarding the procurement of information technology equipment.
• May provide training to others.
• Attends work regularly and observes approved work hours in accordance with agency state employee policies & procedures handbook.
• May be required to perform duty in support of national emergencies, disasters, and other missions, to include evenings, weekends, and holidays.
• Performs related work as assigned.

MINIMIUM QUALIFICATIONS

EDUCATION:

• Graduation from a standard senior high school or equivalent is required.

EXPERIENCE:

• Three years’ experience in computer systems support work is required.
• Local Area Network (LAN) and Wide Area Network (WAN) experience is required.
• Experience using software applications, to include Microsoft Excel, Word, and Outlook is required.

PREFERRRED EXPERIENCE:

• Experience in technical troubleshooting preferred.

REGISTRATION, CERTIFICATION OR LICENSURE:

• Valid driver's license is required. *If not currently a Texas resident, must obtain a Texas Driver's License within 30 days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct agency business.
• System Center Configuration Manager (SCCM) preferred.
• System Management Server (SMS) patch management preferred.
• Any other relevant IT certification is also preferred.

OTHER REQUIREMENTS:

• Must be able to obtain a Common Access Card (CAC). Selected candidate must pass a federal security background investigation. The process includes a National Agency Check and Inquiry (NACI) and fingerprinting. New employees must complete and sign the Office of Personnel Management (OPM) Form SF85.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• practices, principles and techniques of computer operations;
• information systems;
• computer software and hardware;
• information security policies and procedures;
• local and wide area networks;
• database administration; and
• management of information systems.

Skill in:

• communicating verbally in a clearly and concisely manner;
• using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems;
• operating and supporting personal computers using applicable programs and software;
• using software applications to include Microsoft Office Suite; and
• troubleshooting information systems.

Ability to:

• recognize, analyze and resolve technical problems;
• troubleshoot and repair equipment;
• adhere to standard guidelines and policies;
• interpret policies, procedures and regulations;
• manage customer expectations through the troubleshooting process via telephonic and written communication;
• communicate effectively using commercial service desk procedures;
• communicate effectively to individuals and small or large groups;
• effectively train others;
• work independently and as part of a team; and
• establish effective working relationships with supervisor and co-workers.

PHYSICAL/WORKING CONDITIONS

Work may be performed inside in an office setting or outside at project or work sites. Work may involve sitting, standing, walking, stooping, kneeling, climbing or crawling. Occasionally work may be performed in inclement weather and/or may be required protective equipment. Work requires regular use of a personal computer and telephone. This position may periodically require the ability to lift, carry, move and/or set up equipment and materials that weigh up to 50 pounds.

VETERANS EMPLOYMENT PREFERENCE

If you qualify for a Veteran Employment Preference, it is mandatory that you provide the required documentation at the time of applying. Documentation must be provided before a Veteran Employment Preference can be granted.

Currently Serving U.S. Armed Forces or Texas Military Forces member - Statement of service memo

Veteran – DD Form 214 (or Equivalent)

Surviving Spouse of a Veteran who has not remarried - Marriage Certificate and DD Form 1300

Orphan of a Veteran who was killed during active duty – Birth Certificate and DD Form 1300

Disabled Veteran - VA Civil Service Preference Letter

VETERANS:

Use your military skills to qualify for this position or other jobs. Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets.

Veterans, Reservist or Guardsmen with an MOS or additional duties that fall in the following fields or other related fields pertaining to the minimum experience requirements may meet the minimum qualifications for this position and are highly encouraged to apply:

United States Army: 25B Information Technology Specialist

United States Navy: IT Information Systems Technician

United States Coast Guard: IT Information Systems Technician

United States Marine Corps: 0633 Network Transport Technician

United States Air Force: 3D1X1 Client Systems

Additional Military Crosswalk information can be accessed at: Military Crosswalk for Occupational Category - Information Technology (texas.gov)

Contact TMD’s Veteran's Liaison, Paul Love if you have questions at (512)782-3836 or staffingHR@military.texas.gov